Lead Care Manager
Titanium Healthcare Inc.
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $25 per hour
Job Level
Senior
About the role
- Manage an assigned caseload of adult and pediatric members
- Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
- Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
- Tailor care plans to individual needs and goals
- Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
- Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs
- Monitor the progress of members and update care plans as needed per policy and compliance requirements
- Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status
- Provide positive client service experience through multiple support channels including telephone and in-person
- Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
- Ensure compliance with relevant regulations and standards
- Complete all required documentation accurately, in a timely manner, and in accordance with company standards
- Provide leaders with case progress periodically/required basis
- Serve as an advocate and help patients or clients navigate the healthcare system, understand treatment options, and access the services they require
- Provide education to members and their families on health-related topics, treatment options, and self-care strategies
- Identify and connect members with appropriate community resources, support services, and programs to address needs, such as housing assistance, financial aid, or counseling services
- Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
- Participate in training new employees as needed
- Perform other duties as assigned or required
Requirements
- Fluent in English (written and verbal)
- Competent with computers, email, virtual platforms, and Microsoft Office programs
- Prior experience using Electronic Medical Records
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
- Ability to identify problems and use logic and related information to develop and implement solutions
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Operate office equipment such as a telephone, calculator, copy machine, and printer
- Must be able to remain in a stationary position 30% of the time
- Must be able to move around the office or community 70% of the time
- Frequently moving or carrying office equipment weighing up to 15 pounds across offices
- Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings, and different office locations as required or requested
- Associate degree and 2 years of healthcare or care coordination experience
- Current and valid Driver’s License
- Proof of auto insurance
- Current BLS certification from the American Heart Association upon start date
- Distraction-free home workspace with a secure internet connection NICE TO HAVES
- Medical Assistant certification, Certified Nursing Assistant, or experience with home health, hospice, case management, social work and other related fields
- Experience in the healthcare field with pediatric populations
- Prior EMR experience
- Bilingual in Spanish a plus