Titan Technologies

Part Time Customer Service Representative, Bilingual

Titan Technologies

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library.
  • Gather and verify applicant data while documenting every interaction with high detail.
  • Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations.
  • Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation.

Requirements

  • US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card.
  • High School Diploma/GED and at least 6 months of customer service experience.
  • Full bilingual proficiency (Spanish/English) in both verbal and written communication.
  • Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome.
  • Ability to successfully pass a level 2 government background investigation and drug screen.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencebilingual proficiencyverbal communicationwritten communicationMicrosoft WindowsMicrosoft OutlookGoogle Chrome
Soft Skills
courteous demeanorattention to detailproblem-solvinginterpersonal skills
Certifications
High School DiplomaGEDPersonal Identity Verification (PIV) card