Tirecraft

Customer Support

• Answer incoming customer calls and accurately process orders and requests
• Enter orders into operating systems and pick orders at the shipping receiving dock
• Maintain customer relationships and handle questions and concerns
• Troubleshoot issues and resolve customer complaints
• Manage database records and draft status reports on customer service issues
• Communicate order statuses and provide requested information
• Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests
• Process required shipment documents and provide copies to shippers/receivers
• Process and receive incoming supplier shipments
• Verify shipment quantities and pricing in operating systems
• Report and dispute supplier discrepancies and follow up on credits
• Communicate missing customer pricing to Management
• Assist with process improvements, training initiatives, and overall customer service team success

Customer Service Representative