Customer Service Representative

Tirecraft

Customer Service Representative supporting Tirecraft, a Canadian tire, wheel, accessory, and automotive-services company. Processing 3PL orders, shipments, customer inquiries, complaints, and supplier discrepancies.

Posted 8/12/2026full-timeIngersoll • 🇨🇦 CanadaMid-LevelSenior💰 CA$48,000 - CA$52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including order processing, issue resolution, and effective communication. Proficient in managing database records and ensuring accuracy in shipment documentation.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingProblem SolvingMicrosoft Office SuiteTire Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryDatabase ManagementShipment ProcessingTroubleshootingAttention to Detail

Soft Skills

Interpersonal SkillsTeam CollaborationPositive AttitudePhone EtiquetteOrganizational Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Less-Than-Truckload (LTL)Customer Relationship ManagementSupplier DiscrepanciesShipping DocumentationOntario Residency

About the role

Key responsibilities & impact

Answer incoming customer calls and accurately process orders and requests
Enter orders into operating systems and pick orders at the shipping receiving dock
Maintain customer relationships and handle questions and concerns
Troubleshoot issues and resolve customer complaints
Manage database records and draft status reports on customer service issues
Communicate order statuses and provide requested information
Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests
Process required shipment documents and provide copies to shippers/receivers
Process and receive incoming supplier shipments
Verify shipment quantities and pricing in operating systems
Report and dispute supplier discrepancies and follow up on credits
Communicate missing customer pricing to Management
Assist with process improvements, training initiatives, and overall customer service team success

Requirements

What you’ll need

Experienced customer service representative
Valid driver’s license and clean driver’s abstract
Tire knowledge and experience beneficial
Excellent interpersonal skills
Passion for customer service
Positive attitude and ability to work in a team environment
Exceptional phone etiquette
Strong computer skills, including Microsoft Office Suite
Ability to solve problems and troubleshoot with little guidance
Organized with keen attention to detail and accuracy
Must live in Ontario
Must be authorized to work in Canada or not require future sponsorship

Benefits

Comp & perks

Benefits Package including Health and Dental coverage + more
Employee Assistance Program (EAP)
Employee Purchase Program
Birthday off with pay
Ministry Certification(s) available
Future ownership opportunities
Employee Stock Ownership Plan