TiPJAR®

Customer Success Manager

• Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond.
• We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further.
• About the Role
• We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience , and work cross-functionally to ensure our clients get the very best from TiPJAR.
• This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring.
• What You’ll Do
• Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery.
• Actively manage client goals, platform usage, and account health to maximise retention.
• Lead regular account reviews, providing actionable insights and recommendations.
• Anticipate risk by monitoring engagement signals and addressing issues before they escalate.
• Build a deep understanding of client business models, tipping policies, and success metrics.
• Support clients in adapting to legislative changes , platform updates, and operational challenges.
• Collaborate with Product, Tech, and Support to resolve issues and champion client needs.
• Share best practices and contribute ideas to improve ways of working.
• Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey.