Technical Account Manager
Tintri
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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About the role
- Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
- Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).
- Define and document processes and best practices.
- Manage customer requirements through engineering RFE development
- Drive operational efficiency through automation, documentation and project management.
- Work with customer teams to quickly identify and rectify issues
- Lead daily, weekly, monthly meetings with customer and DDN resources as required
- Monitor and report Operational status and measure against project plan.
Requirements
- 8+ years’ technical experience working in a cross-functional environment.
- Strong leadership, planning, decision making and communication skills.
- Experience in leading large programs
- Project management skills required and PMP or similar certification is a plus
- Experience developing and deploying scripts and tools
- Experience in AI/ML infrastructure management and operations at scale and in cloud environments
- Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS)
- Experience with Infiniband and Ethernet networking (configuration and troubleshooting)
- Linux Admin skills required
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAI/ML infrastructure managementcloud environmentsparallel filesystemExascalerLustreGPFSInfinibandEthernet networkingLinux administration
Soft skills
leadershipplanningdecision makingcommunication
Certifications
PMP