Tintri

Technical Account Manager

• Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
• Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).
• Define and document processes and best practices.
• Manage customer requirements through engineering RFE development
• Drive operational efficiency through automation, documentation and project management.
• Work with customer teams to quickly identify and rectify issues
• Lead daily, weekly, monthly meetings with customer and DDN resources as required
• Monitor and report Operational status and measure against project plan.