Tint

Customer Support Specialist

Tint

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $78,000 per year

About the role

  • Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
  • Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
  • Document all customer interactions thoroughly in our internal systems
  • Escalate complex issues as appropriate
  • Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
  • Communicate complex insurance topics in plain language to ensure customer understanding
  • Support both English- and Spanish-speaking customers with professional fluency
  • Maintain a strong working knowledge of Tint’s products, services, and policy guidelines
  • Partner with Operations to keep support tools and workflows up to date
  • Contribute to the development and refinement of support processes, documentation, and policies
  • Help scale best practices as the Customer Support function grows

Requirements

  • Active P&C License
  • 3+ years of customer support experience
  • 1+ year of experience supporting insurance products (P&C preferred)
  • Professional fluency in Spanish, with the ability to discuss insurance coverage, policy terms, and claims processes confidently
  • Excellent written and verbal communication skills
  • Strong phone support and active listening skills
  • High attention to detail and strong organizational skills
  • Analytical mindset and problem-solving ability
  • Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace
Benefits
  • Flexible Working.
  • Flexible Time Off.
  • Competitive Compensation.
  • Comprehensive Healthcare.
  • Company Retreats to Exciting Locations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportinsurance productsclaims processespolicy termsactive listeningproblem-solvingattention to detailorganizational skillsanalytical mindset
Soft Skills
written communicationverbal communicationprofessional fluency in Spanishfriendly demeanortimelinesscustomer understandingcollaborationprocess refinement
Certifications
Active P&C License