Tint

Claims Specialist

• Manage the full claims lifecycle for complex or escalated cases across multiple lines of business (auto, property, travel, etc.).
• Interpret and apply policy language to ensure accurate and equitable claim outcomes.
• Conduct inbound and outbound communications, including phone calls, texts, and emails, to provide updates, gather details, and support customers throughout their claim.
• Communicate professionally and empathetically by phone and in writing with external partners, carriers, and third-party claims teams to ensure coordinated, timely resolutions.
• Review and validate supporting documentation, such as estimates, invoices, and third-party reports.
• Identify and escalate potential fraud concerns, working with internal or partner teams as needed.
• Lead peer quality reviews and provide mentorship to junior claims representatives.
• Report claims trends and recommend process or product improvements.
• Champion Tint’s tone of empathy, fairness, and clarity in every customer interaction.

Claims Adjuster