Tint

Insurance

• Lead Pet Insurance Strategy: Define and execute Tint’s insurance strategy for the pet insurance vertical, identifying market opportunities and developing scalable insurance solutions for pet owners, employers, and pet-focused platforms.
• Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the pet insurance market, including:
• Program structure and architecture
• Underwriting guidelines and eligibility criteria (e.g., breed, age, pre-existing conditions, lifestyle)
• Pricing and risk segmentation strategies
• Policy forms, filings, and regulatory compliance
• Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for pet insurance risks.
• Expand Tint’s Presence in the Pet Ecosystem: Build relationships with pet care platforms, veterinary networks, employers, breeders, and retailers to grow Tint’s customer base and develop embedded insurance opportunities.
• Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., illness, injury, chronic conditions), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value.
• Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the pet insurance market, monitoring cost trends, regulatory developments, emerging care models, and evolving customer expectations.
• Represent Tint in the Market: Engage with carriers, brokers, pet industry partners, and associations to position Tint as a leader in innovative insurance solutions for the pet insurance industry.

Head of Pet Insurance Programs

Events

• Lead Events Insurance Strategy: Define and execute Tint’s insurance strategy for the events vertical, identifying market opportunities and developing scalable insurance solutions for organizers, platforms, and venues.
• Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the events market, including: Program structure and architecture, Underwriting guidelines and eligibility criteria (e.g., event type, size, location, risk profile), Pricing and risk segmentation strategies, Policy forms, filings, and regulatory compliance.
• Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for event-related risks.
• Expand Tint’s Presence in the Pet Ecosystem: Build relationships with ticketing platforms, event marketplaces, venues, event management software providers, and organizers to grow Tint’s customer base and develop embedded insurance opportunities.
• Drive Embedded Insurance Integrations: Partner with product and engineering teams to design seamless insurance experiences embedded within ticket purchase flows, event management platforms, and partner ecosystems.
• Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., cancellation, liability, weather, non-appearance), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value.
• Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the events insurance market, monitoring industry trends, regulatory developments, emerging risks, and evolving customer expectations.
• Represent Tint in the Market: Engage with carriers, brokers, event platforms, and industry groups to position Tint as a leader in innovative insurance solutions for the events industry.

Head of Events Insurance Programs

• Lead Collectibles Insurance Strategy: Define and execute Tint’s insurance strategy for the collectibles vertical, identifying market opportunities and developing scalable insurance solutions for collectors, dealers, and platforms.
• Design and Launch Insurance Programs: Lead the design and launch of insurance programs for the collectibles market, including:
• Program structure and architecture
• Underwriting guidelines and eligibility criteria (e.g., item type, provenance, storage conditions)
• Pricing and risk segmentation strategies
• Policy forms, filings, and regulatory compliance
• Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures for collectibles risks.
• Expand Tint’s Presence in the Collectibles Ecosystem: Build relationships with marketplaces, auction houses, dealers, vault/storage providers, and collector communities to grow Tint’s customer base and develop embedded insurance opportunities.
• Monitor Program Performance: Evaluate program performance across underwriting results, claims trends (e.g., theft, damage, fraud), and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value.
• Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the collectibles market, monitoring valuation trends, emerging asset classes (e.g., digital collectibles), regulatory considerations, and evolving insurance needs.
• Represent Tint in the Market: Engage with carriers, brokers, marketplaces, and industry groups to position Tint as a leader in innovative insurance solutions for the collectibles industry.

Head of Collectibles Insurance Programs

• Lead Livery Insurance Strategy: Define and execute Tint’s insurance strategy for the Livery vertical, identifying market opportunities and developing scalable insurance solutions for chauffeur-driven transportation businesses.
• Design and Launch Insurance Programs: Lead the design and launch of commercial auto insurance programs for the Livery market, including:
• Program structure and architecture
• Underwriting guidelines and eligibility criteria
• Pricing and risk segmentation strategies
• Policy forms, filings, and regulatory compliance
• Build Carrier and Capacity Partnerships: Develop and manage strategic relationships with insurance carriers, MGAs, reinsurers, and brokers to secure sustainable capacity and competitive program structures.
• Expand Tint’s Presence in the Livery Ecosystem: Build relationships with leading transportation companies, fleet operators, and platforms in the Livery space to grow Tint’s customer base and develop new embedded insurance opportunities.
• Monitor Program Performance: Evaluate program performance across underwriting results, claims trends, and operational metrics, identifying opportunities to optimize profitability, risk management, and customer value.
• Serve as Industry Subject Matter Expert: Act as Tint’s internal and external expert on the Livery transportation market, monitoring regulatory developments, emerging risks, and evolving insurance models.
• Represent Tint in the Market: Engage with carriers, brokers, transportation companies, and industry groups to position Tint as a leader in innovative insurance solutions for the Livery industry.

Director, Livery Insurance Programs

Customer Support

• Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
• Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
• Document all customer interactions thoroughly in our internal systems
• Escalate complex issues as appropriate
• Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
• Communicate complex insurance topics in plain language to ensure customer understanding
• Support both English- and Spanish-speaking customers with professional fluency
• Maintain a strong working knowledge of Tint’s products, services, and policy guidelines
• Partner with Operations to keep support tools and workflows up to date
• Contribute to the development and refinement of support processes, documentation, and policies
• Help scale best practices as the Customer Support function grows

Head of Pet Insurance Programs

Head of Events Insurance Programs

Head of Collectibles Insurance Programs

Director, Livery Insurance Programs

Customer Support Specialist