Customer Success Engineer, German Speaking
Tines
full-time
Posted on:
Location Type: Remote
Location: Ireland
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Tech Stack
About the role
- Design and Develop Automation Stories in Tines connecting tools together using their APIs
- Work closely with customers while they onboard, grow, and expand their usage of the platform
- Educate customers on how to get started, refine, and expand their automation use cases
- Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
- Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
- Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
- Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
- Support Professional Services engagements to increase rapid adoption among our customers
- Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.
- As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
Requirements
- 2-5 years experience of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
- Fluent in German
- A passion for becoming an expert in a software solution like Tines
- Curiosity to learn new technologies from both a Tines and customer perspective
- Experience reading API docs and using an API to connect tools
- A degree in computer science and/or experience with programming or scripting languages
- Experience in enterprise security tools is a bonus, but not required
- Passionate about supporting customers and helping them automate their repetitive and manual workflows
- Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies would be an asset, but not required
- Comfortable in a fast-paced environment
Benefits
- Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationautomation developmentprogramming languagesscripting languagesapplication deploymentDockerFargateKubernetesenterprise security toolstechnical support
Soft Skills
customer successcommunicationcuriosityproblem-solvingcollaborationadaptabilitypassion for learningcustomer onboardingdocumentation improvementteam support
Certifications
degree in computer science