Tigunia

Customer Success Manager

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions
• Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules
• Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials
• Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system
• Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements
• Assist in data migration and integration efforts as needed
• Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team
• Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout

Microsoft Dynamics 365 CE/CRM Functional Consultant

Business Intelligence Developer

• Design and implement scalable, integrated data warehouse models incorporating data from Business Central and other sources
• Develop and maintain data pipelines using Python, SQL, and modern ETL tools
• Lead smaller client engagements, including requirements gathering and solution delivery
• Collaborate with reporting specialists to ensure data models support business KPIs and visualization needs
• Define and document transformation logic, data mappings, and warehouse specifications, adhere to modeling standards and governance practices
• Support report development in Power BI and Jet Reports as needed
• Troubleshoot data quality issues and optimize performance of data models
• Use GitHub for version control, collaboration, and documentation of data engineering workflows

Business Intelligence Analyst – Data Engineering Specialist

Consultant

• Support Tigunia's BC/NAV department with pre-sale services and deal shaping through discovery and demonstration performed via on-site, remote access, shared session, telephone, email communications
• Manage and support BC/NAV customers on projects and case issues
• Develop specifications for customizations to deliver desired capability where off-the-shelf solutions do not exist
• Work with Tigunia Consulting and Management teams to proactively prevent and/or resolve Client issues and conflicts

Microsoft Dynamics 365 CE/CRM Functional Consultant

Business Intelligence Analyst – Data Engineering Specialist

Microsoft Dynamics 365 Business Central Functional Consultant