Microsoft Dynamics 365 CE/CRM Functional Consultant

Tigunia

Dynamics 365 CE/CRM Functional Consultant driving client technology solutions and aligning CRM systems with business needs. Collaborating with clients to enhance sales, service, and marketing operations.

Posted 7/16/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules. Proficient in requirement gathering, documentation, and providing training and support to ensure successful CRM implementation.

Highest-signal resume keywords

Dynamics 365 CE/CRM ConfigurationPower Automate WorkflowsRequirement Gathering and DocumentationProject Management SkillsClient Communication and Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dynamics 365 CE/CRM CustomizationCRM Documentation DevelopmentQuality Assurance TestingData Migration and IntegrationTechnical Specifications Creation

Soft Skills

Excellent Written and Verbal CommunicationEmpathy and Interpersonal SkillsProblem-Solving AbilitiesProactive MindsetCollaboration Skills

Certifications & Qualifications

Bachelor's Degree in Related Field

Industry Keywords

CRM SolutionsSales ModulesCustomer Service ModulesMarketing ModulesClient Stakeholder Collaboration

About the role

Key responsibilities & impact

Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions
Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules
Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials
Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system
Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements
Assist in data migration and integration efforts as needed
Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team
Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent work experience
3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant
Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules
Experience creating workflows with Power Automate
Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
Strong empathy and interpersonal skills to understand and address each client's unique needs
Proficiency in requirement gathering and documentation
Solid project management skills with the ability to prioritize tasks and meet deadlines
Problem-solving abilities and a proactive mindset to resolve technical and functional challenges
Adept at working both independently and as part of a collaborative team

Benefits

Comp & perks

Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents
Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents
Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary
Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00
Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000
401k with 4% match
Flex-time and paid time off to promote a healthy work-life balance