TigerConnect

Director, Program Management

TigerConnect

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Lead

Tech Stack

PMPSDLC

About the role

  • Own the end-to-end execution of the R&D roadmap—from planning and prioritization through release and post-launch follow-through
  • Lead a portfolio of programs, partnering with Engineering leadership on capacity planning, sequencing, and tradeoff decisions
  • Establish and evolve product operations practices, including planning cadences, delivery metrics, and executive-level reporting
  • Champion Agile at scale, adapting frameworks to fit team needs while driving continuous improvement
  • Provide clear visibility into progress, risks, and dependencies; proactively surface issues and recommend paths forward
  • Drive alignment across Product, Engineering, and cross-functional partners around shared goals and outcomes
  • Shape and scale the PMO function, introducing tools, processes, and governance that support growth

Requirements

  • 12+ years of experience in technical program or project management, including ownership of large, cross-functional initiatives
  • Strong understanding of SDLC / PDLC for modern SaaS, web, and mobile products
  • Proven experience driving delivery in SaaS product organizations
  • Deep knowledge of Agile methodologies (Scrum, Kanban) and applying them effectively at scale
  • Experience with capacity planning, delivery metrics, and operational reporting (e.g., velocity, throughput, dependencies)
  • Executive presence with the ability to influence senior leaders and align teams without direct authority
  • Hands-on experience with Jira (dashboards, reporting, JQL)
  • Experience building or leading a PMO function preferred
  • PMP, CSM, SAFe , or similar certifications a plus
Benefits
  • Join us in our prime office space in the heart of Mexico City's Reforma area;
  • Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
  • Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
  • Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
  • Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
  • In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
  • Join a mission-driven team committed to making a real impact in the world of healthcare
  • Our mission is to provide a healthcare communication solution that radically improves the way care is delivered.
  • We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical program managementproject managementSDLCPDLCSaaSAgile methodologiesScrumKanbancapacity planningoperational reporting
Soft Skills
executive presenceinfluencealignmentcross-functional collaborationproblem-solvingcommunicationleadershipcontinuous improvementvisibility into progressrisk management
Certifications
PMPCSMSAFe