TigerConnect

Customer Success Manager

• Serve as the primary contact for a portfolio of enterprise sub-accounts and mid-sized customers, building trusted relationships with stakeholders across clinical, IT, and end-user teams.
• Conduct regular check-ins and success meetings to understand customer goals, ensure satisfaction, and maintain detailed account records in platforms like Salesforce or Gainsight.
• Support Senior CSMs by managing deliverables, preparing Business Value Review materials, and handling operational tasks for strategic accounts.
• Collaborate with customers and Senior CSMs to build and execute measurable success plans, monitoring progress and escalating risks as needed.
• Drive product adoption by conducting onboarding for smaller accounts and delivering customized training resources to optimize usage and workflows.
• Identify underutilized features and proactively recommend ways for customers to gain more value from the platform.
• Serve as the first line of support for account-related issues, coordinating resolutions and mitigating churn risk through early detection of at-risk accounts.
• Partner on renewal prep and expansion strategies by gathering usage metrics, demonstrating ROI, and identifying upsell opportunities.
• Share customer insights with internal teams to inform product improvements, marketing efforts, and overall customer experience.
• Contribute to customer advocacy efforts through the creation of case studies, best-practice content, and participation in cross-functional planning.

Associate Customer Success Manager

Financial Planning and Analysis

• Support the annual budgeting process, including materials for Board meetings with narratives, business explanations, and financial forecasts
• Assist in updating the company’s long-range financial forecast model and partner with key stakeholders across the organization to ensure that the modeling assumptions are reasonable and current
• Serve as one of the executive level key business partners for our R&D and G&A functions and provide support for all planning, forecasting and analysis activities
• Become the key expert in our planning tool, Adaptive Planning, and refine processes and systems to optimize the efficiency and performance of the FP&A team
• Assess return on investment for capital requests and product development initiatives
• Analyze cohort data and other relevant operational metrics to help us build an operationally excellent organization
• Provide analytical / decision support (ROI, benchmarking, etc.) on key company decisions (partnerships, key customer contracts, M&A activities, etc.)
• Support financial modeling and evaluation for prospective M&A opportunities
• Embrace high-impact, dynamic projects while navigating challenges of uncertainty, data limitations, and multiple stakeholders

Senior Financial Analyst

Product Marketing

• Assist in developing product messaging and product content that feeds go-to-market activities, such as pitch decks, one-pagers, battlecards, and demo scripts
• Help maintain product collateral, ensuring accuracy and alignment with brand requirements
• Maintain and organize the content library to ensure materials are easy to find and up to date
• Support tactical execution of new product releases and launches, including project planning and cross-functional communication
• Conduct and compile market and competitive research to support positioning and content development
• Coordinate with Sales, Customer Success and Clinical teams to gather feedback and identify content gaps
• Support growth marketing, digital marketing and event execution efforts with product messaging input and review
• Maintain the marketing claims matrix to ensure product and customer proof points are accurate and up to date
• Support coordination of co-marketing partnership activities with third-party vendors throughout the year, including joint presence at industry events
• Execute tasks and projects as assigned, demonstrating reliability, attention to detail, and a growth mindset

Product Marketing Coordinator

Solutions Engineer

• Lead technical discovery sessions with IT, Clinical Informatics, and Security stakeholders to identify integration requirements, compliance considerations, and workflow challenges
• Design and deliver tailored solution demonstrations for diverse audiences, including C-suite executives and frontline clinical users
• Architect integration strategies across healthcare systems including EHRs, PACS, nurse call, and other clinical technologies (HL7 v2/v3, FHIR, APIs)
• Partner with Account Executives to develop and execute account strategies for enterprise opportunities
• Serve as the primary technical authority throughout the sales cycle, building trust with CIOs, CMIOs, CTOs, and other senior leaders
• Own and lead technical responses for RFPs/RFIs, ensuring accuracy, compliance, and clear differentiation
• Deliver structured handoffs to Implementation teams, including detailed technical scoping and architecture documentation
• Provide field-driven insights and feedback to Product and Engineering teams to influence roadmap and innovation
• Maintain deep knowledge of competitive solutions, market trends, and industry positioning

Senior Solution Architect

Compliance

• Maintain and support certifications and registrations including FDA, SOC 2, HITRUST, and ISO 27001 control environments
• Coordinate annual audits, evidence collection, and remediation tracking
• Support FDA and QMS program: Develop, maintain , and manage the Quality Management System (QMS), including document control, record management, and change control processes
• Plan and conduct internal QMS audits; support external audits, ensuring evidence is organized and audit-ready
• Support product clearances, approvals, and ongoing product compliance activities
• Administer complaint handling processes and manage product surveillance activities
• Coordinate field actions (e.g., recalls, corrections) as required , including regulatory notifications and effectiveness checks
• Coordinate training programs tied to QMS procedures and FDA-regulated activities
• Track corrective and preventive actions (CAPAs) and drive timely closure
• Track and report compliance metrics and control status
• Partner with Legal and Security on annual risk assessments, risk tracking and remediation

Governance, Risk, and Compliance Manager

• Assist in developing product messaging and product content that feeds go-to-market activities, such as pitch decks, one-pagers, battlecards, and demo scripts
• Help maintain product collateral, ensuring accuracy and alignment with brand requirements
• Maintain and organize the content library to ensure materials are easy to find and up to date
• Support tactical execution of new product releases and launches, including project planning and cross-functional communication
• Conduct and compile market and competitive research to support positioning and content development
• Coordinate with Sales, Customer Success and Clinical teams to gather feedback and identify content gaps
• Support growth marketing, digital marketing and event execution efforts with product messaging input and review
• Maintain the marketing claims matrix to ensure product and customer proof points are accurate and up to date
• Support coordination of co-marketing partnership activities with third-party vendors throughout the year
• Execute tasks and projects as assigned, demonstrating reliability, attention to detail, and a growth mindset

• Own the development and execution of go-to-market plans and marketing strategies for specific product lines
• Conduct and synthesize market, customer, and competitive research to inform product positioning, messaging, and growth opportunities
• Translate product capabilities into clear, compelling value propositions and buyer narratives tailored to target segments and use cases
• Partner closely with Product, Sales, Demand Generation, and Customer Success to support product launches, enhancements, and ongoing adoption
• Contribute to pricing and packaging strategy through market insights, competitive analysis, and customer feedback
• Develop and deliver high-quality sales enablement materials, including messaging frameworks, competitive insights, pitch decks, and objection-handling content
• Ensure consistency of product messaging across key channels, including website, campaigns, and sales materials
• Track and analyze performance of go-to-market activities, using insights to recommend optimizations and improve effectiveness

Associate Customer Success Manager

Senior Financial Analyst

Product Marketing Coordinator

Senior Solution Architect

Governance, Risk, and Compliance Manager

Product Marketing Coordinator

Senior Product Marketing Manager