TigerConnect

Account Executive

• Own and develop relationships with healthcare decision-makers (e.g., CNO, CMIO, CIO, IT and Operations leaders) to close new logo business and achieve quota
• Build and manage a high-volume pipeline of new business opportunities through inbound and outbound sales motions
• Execute a consultative, value-based sales approach from discovery through close, with a focus on deal velocity and efficiency
• Lead virtual and in-person sales presentations and product demonstrations as needed
• Partner closely with Sales Development, Marketing, and cross-functional teams to generate pipeline and progress deals
• Develop a working understanding of the healthcare industry, specific to Pre-Hospital and Transfer, including customer workflows, operational challenges, and key performance metrics relevant to mid-market organizations

Support Engineer

• Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat
• Exceed customer expectations by providing timely responses and creating a positive experience
• Get hands-on experience by owning support escalations & bugs - troubleshooting, gathering facts, and replicating issues before escalating to R&D
• Prioritize urgent requests by responding to them in adherence to our SLAs
• Assist customers with general support inquiries including, but not limited to, login, user management, messaging, and settings requests
• Maintain meticulous records of your troubleshooting efforts in Salesforce gaining practical experience with these platforms
• Contribute to the TigerConnect Community and knowledge base by authoring articles while resolving customers' technical issues
• Aim to become a Subject Matter Expert across all our advanced premium features and API integrations
• Take on special projects and additional duties as needed, providing variety in your role

Account Executive

Technical Support Specialist II