Tietoevry

Network Support Engineer – IP/DWDM

Tietoevry

full-time

Posted on:

Location Type: Remote

Location: Buenos Aires • Argentina

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Tech Stack

TCP/IP

About the role

  • Monitor customer services across network platforms and act on both alarm-generated and customer-initiated incidents.
  • Perform troubleshooting of IP, transmission, and underlying infrastructure issues to ensure service availability.
  • Interact with third-party providers (hardware vendors, network providers, FLM teams) during troubleshooting activities.
  • Own and coordinate incident resolution efforts, performing in-depth analysis and joint troubleshooting with vendors or customers when required.
  • Coordinate and support planned maintenance activities.
  • Follow established operational procedures and suggest improvements to best practices.
  • Contribute to the organization’s knowledge database to support continuous improvement and operational excellence.

Requirements

  • Solid operational experience with IP platforms such as Cisco, Arista, and Juniper.
  • Strong foundation in Mobile Data and Transmission technologies, including fiber and xWDM (e.g. Infinera, Ciena).
  • Proven troubleshooting skills in TCP/IP, MPLS, BGP, QoS, and DWDM environments.
  • Experience working in an international telecom operations environment, such as NOC or Technical Support.
  • Demonstrated ability to take operational ownership, make timely decisions, and execute them effectively.
  • Strong analytical skills with the ability to transform information into structured, fact-based knowledge.
  • Excellent teamwork skills and a strong sense of responsibility.
  • Fluent professional Spanish and English, both written and spoken.
Benefits
  • Professional growth
  • Meaningful projects
  • Open culture
  • Strong work-life balance
  • Hybrid work model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IP platformsCiscoAristaJuniperMobile Data technologiesTransmission technologiesfiberxWDMTCP/IPMPLS
Soft Skills
operational ownershiptimely decision makinganalytical skillsteamworkresponsibility