Tietoevry

Service Delivery Manager

Tietoevry

full-time

Posted on:

Location Type: Remote

Location: Buenos Aires • Argentina

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Tech Stack

Cloud

About the role

  • Take end-to-end responsibility for customer deliveries, coordinating internal teams, suppliers, and customers throughout the delivery lifecycle.
  • Own customer orders from initiation to completion, ensuring fulfilment quality and timely Ready-For-Service (RFS).
  • Ensure accurate registrations in internal systems and manage escalations related to service delivery.
  • Distribute tasks and responsibilities to internal stakeholders involved in the delivery process.
  • Monitor order progress through continuous communication with all involved parties.
  • Provide proactive status updates to customers, addressing deviations from agreed timelines.
  • Follow up on internal activities to ensure timely execution.
  • Accurately register service components in internal support systems.
  • Coordinate field engineers for onsite work, testing, and service activation.
  • Lead troubleshooting activities together with internal teams and suppliers when required.
  • Send customer documentation in line with Arelion delivery processes.
  • Collect, validate, and store test protocols.
  • Manage and order local tails, cross-connects, and customer premises equipment (CPE).
  • Escalate risks that may impact committed delivery dates.
  • Manage Early Life Support (ELS) for newly delivered services.
  • Support Sales during customer meetings on delivery-related topics.
  • Identify and recommend improvements to delivery processes and supporting systems.

Requirements

  • Experience in a telecommunications Service Delivery role, preferably in a global environment.
  • Proven experience in project management or end-to-end service delivery.
  • Solid understanding of Ethernet and IP Services, including Layer 2, DIA, and Cloud solutions.
  • Familiarity with DWDM technology and related equipment.
  • Field engineering experience, including equipment installation, circuit turn-up, and patching.
  • Hands-on experience with network management tools such as: Infinera DNA Ciena OneControl / Site Manager.
  • Experience managing local tails, cross-connects, and CPE logistics.
  • Strong analytical and organizational skills, with the ability to manage multiple deliveries in parallel.
  • Ability to produce clear, high-quality documentation and presentations.
  • Knowledge of telecom delivery best practices and industry trends.
  • Cross-cultural awareness and ability to work effectively with global teams.
  • Comfortable working independently and directly with key customers.
  • Fluent English, both written and spoken.
Benefits
  • Professional growth
  • Meaningful projects
  • Open culture
  • Strong work-life balance
  • Hybrid work model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementservice deliveryEthernet servicesIP servicesLayer 2DIACloud solutionsDWDM technologyequipment installationcircuit turn-up
Soft Skills
analytical skillsorganizational skillscommunication skillscross-cultural awarenessindependencecustomer engagementproblem-solvingteam coordinationprocess improvementstatus reporting