Senior Quality Engineer
Avive Solutions Inc.
Senior Quality Assurance, German Speaker
Tide
full-time
Posted on:
Location Type: Hybrid
Location: 🇧🇬 Bulgaria
Visit company websiteJob Level
Senior
About the role
- Complete assigned sampling reviews in a timely manner in accordance with schedule
- Stay up to date with process documentation and proactively highlight any discrepancies and ensure timely updates to observation and remediation
- Actively participate in calibrations, workshops, and knowledge transfer sessions
- Identify process improvement opportunities and learning gaps, and communicate them to senior management and stakeholders
- Ensure the highest quality and regulatory standards are upheld in all QA reviews
- Analyze trends related to individual and process performance, and escalate relevant findings to the Team Lead or/and QA Specialist
- Provide support to peers and area Analysts by responding to queries and maintaining collaborative, professional relationships
- Deliver constructive feedback using clear and respectful language
- Collaborate with peers to enhance understanding of area-related (Operations Management) processes (Member facing areas)
- Strictly adhere to all Tide policies and procedures at all times
Requirements
- Proficiency in English and German
- 2+ years experience in Anti-Money Laundering (AML), Know Your Customer (KYC), or customer interaction/handling within regulated financial environments
- Proven experience in conducting Quality Assurance (QA) reviews and serving as a Subject Matter Expert (SME) within the financial services and fintech sectors
- Hands-on experience in applying risk-based approaches to process evaluation and enhancement
- Strong analytical skills with the ability to identify emerging trends, process gaps, and quality issues
- Exceptional communication, coaching, and conflict resolution abilities
- Data-driven decision-maker, with expertise in reporting, trend analysis, and actionable insights generation
- Proficient with QA and collaboration tools such as Confluence, and data platforms including Looker, Google Sheets, Lattice, and other performance tracking tools
- (Advantage) Skilled in handling member communications, including vulnerable customers, complaints, CSAT, and conduct risk considerations
- (Advantage) Comprehensive understanding of end-to-end KYC process with compliance/regulatory focus
- (Advantage) Experience in transaction monitoring and drafting/filing Suspicious Activity Reports (SARs)
- (Advantage) Knowledge of PEP and sanctions screening
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Anti-Money Laundering (AML)Know Your Customer (KYC)Quality Assurance (QA)risk-based approachestrend analysisdata-driven decision-makingtransaction monitoringSuspicious Activity Reports (SARs)PEP screeningsanctions screening
Soft skills
analytical skillscommunicationcoachingconflict resolutioncollaborationconstructive feedbackprofessional relationshipsprocess improvementproblem-solvingstakeholder communication
