Tidal Basin Group

Sales

• Engage with public sector clients to understand their needs and present tailored solutions.
• Serve as primary point of contact throughout the sales cycle, delivering exceptional service.
• Responsible for meeting defined sales goals and performance metrics.
• Maintain accurate records in the CRM (ie, Salesforce).
• Conduct product demos and presentations tailored to client needs.
• Collaborate with internal teams to ensure smooth onboarding and client success.

Saas Sales Associate

Project Manager

• Provide strategic on-site leadership and operational oversight for staff within an Immigration and Customs Enforcement (ICE) detention facility.
• Serve as the principal liaison to the Program Manager and Task Order Leads.
• Provide updates on project status while providing direction to project staff.
• Manage client relationships and provide direct leadership and support to both the client and assigned staff.
• Manage day-to-day project operations including workflow development, task delegation, performance oversight, and quality assurance.
• Prepare and deliver project status reports, dashboards, metrics, and executive-level summaries.
• Provide technical assistance and subject matter expertise ensuring compliance.
• Assist with maintaining compliant training with ICE and U.S. Department of Homeland Security (DHS) regulations training.
• Support audits and inspections by providing documentation and demonstrating compliance.
• Travel as required including extended deployments to support Tidal Basin business initiatives and projects.

Manager

• Coordinating required services to address unmet needs and assessing when a case should be recommended for closure or reopening
• Build and maintain strong relationships with community members, organizations, and stakeholders
• Represent the organization at community events, meetings, and forums
• Develop and implement outreach strategies to promote organizational initiatives
• Gather and communicate community feedback to internal departments
• Coordinate and manage community engagement programs and activities
• Serve as a point of contact for community inquiries, concerns, and suggestions
• Facilitate open communication between the organization and the community
• Monitor community trends and issues to inform organizational planning
• Collaborate with internal teams to ensure alignment with community needs
• Prepare reports on community engagement efforts and outcomes

Saas Sales Associate

Project Manager

Case Manager