Tickmill

Client Service Officer, MENA

Tickmill

full-time

Posted on:

Location Type: Remote

Location: Egypt

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About the role

  • Provide comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.
  • Assist clients to understand the market trends, tools and resources available.
  • Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
  • Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
  • Handle translations from English to Arabic.
  • Attend live events and Expos.
  • Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
  • Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on social media platforms.

Requirements

  • Excellent command of English and Arabic language.
  • Previous working experience in the Financial Services in a similar position, will be considered an advantage.
  • College or university degree.
  • Positive can-do attitude, Self-motivation and results orientation.
  • Outstanding negotiation & communication skills.
  • Ability to work in a high-pressure and fast-moving environment.
  • High level of work ethic.
Benefits
  • Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance).
  • Opportunities to learn and grow through our “Employee Training & Development program”.
  • A Unique opportunity for a career in a global, fast-growing company.
  • Loyalty and Birthday Benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetrade queriesaccount managementtroubleshootingplatform navigationtranslationsnegotiationprospecting
Soft Skills
communication skillsself-motivationresults orientationpositive attitudework ethicability to work under pressure
Certifications
college degreeuniversity degree