Tickmill

Client Services Representative

• Provide professional support to clients via phone, email, live chat, and other communication channels
• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries
• Resolve issues related to trading platforms, account management, trade execution, and technical functionality
• Build and maintain strong client relationships through proactive communication and ongoing support
• Identify client needs and provide tailored solutions to enhance satisfaction and retention
• Educate clients on the company's products, trading platforms, tools, and available resources
• Ensure all client interactions comply with company policies and regulatory requirements

Client Services Officer – MENA

Data Analyst

• Collaborate with stakeholders and Product Owners/Analysts to understand business requirements and support data-driven decision-making
• Analyze large and complex datasets to identify trends, patterns, and actionable insights
• Develop and maintain dashboards, reports, and visualizations to effectively communicate findings to stakeholders
• Support the implementation of data-driven solutions that improve business performance and operational efficiency
• Contribute to analytics projects related to product performance, client behavior, acquisition funnels, and client lifecycle analysis
• Ensure data accuracy and consistency through validation and quality checks
• Work closely with BI team members to improve reporting processes and analytical capabilities
• Stay up to date with industry trends, analytical techniques, and data visualization best practices