Tickmill

Client Services Representative

• Provide comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on social media platforms.

Client Service Officer, MENA

Marketing

• Execute marketing campaigns across LATAM in alignment with central marketing priorities and timelines
• Coordinate end-to-end execution across channels (digital, social, email, performance support, partnerships, events)
• Plan and deliver local brand activations (events, sponsorships, partnerships, promotions) across the region
• Coordinate localization and rollout of marketing assets in Spanish and Portuguese, ensuring brand consistency
• Support the rollout and execution of CRM campaigns, including onboarding, engagement, retention, and reactivation journeys
• Manage operational marketing tasks: briefs, timelines, translations, stakeholder coordination, approvals, compliance, and delivery tracking
• Act as the regional marketing execution lead connecting Central Marketing with LATAM local teams
• Improve regional execution workflows, identify bottlenecks, and contribute to better operational efficiency
• Track, report and analyze campaign execution and performance insights

Client Service Officer, MENA

Regional Marketing Manager – LATAM