Tickmill

Client Services Representative

• Provide comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on social media platforms.

Client Service Officer, MENA