Client Services Officer – MENA

Tickmill

Client Services Officer supporting MENA clients for Tickmill, a global multi-regulated broker offering CFDs and exchange-traded derivatives. Handling accounts, trading platforms, transactions, and client inquiries remotely.

Posted 8/4/2026contractRemote • 🇬🇧 United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support within regulated financial services, focusing on account management, trading platforms, and financial products. Proficient in bilingual communication, particularly in Arabic and English, to enhance client satisfaction and retention.

Highest-signal resume keywords

Customer Support ExperienceFluency In Arabic And EnglishKnowledge Of Financial ProductsMicrosoft Office ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTrade ExecutionTechnical SupportClient EducationRegulatory Compliance

Soft Skills

Strong Communication SkillsOrganizational SkillsSelf-MotivationTeam SpiritPositive Attitude

Industry Keywords

Financial ServicesFuturesOptionsETDsClient Relationship Management

About the role

Key responsibilities & impact

Provide professional support to clients via phone, email, live chat, and other communication channels
Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries
Resolve issues related to trading platforms, account management, trade execution, and technical functionality
Build and maintain strong client relationships through proactive communication and ongoing support
Identify client needs and provide tailored solutions to enhance satisfaction and retention
Educate clients on the company's products, trading platforms, tools, and available resources
Ensure all client interactions comply with company policies and regulatory requirements

Requirements

What you’ll need

At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company
Fluent in Arabic and English, both written and spoken
College or University degree
Strong attention to detail, organizational, and communication skills
Good knowledge of Microsoft Office applications
High level of professionalism, strong work ethic, self-motivation, and team spirit
Positive, can-do attitude
Flexibility to work on public holidays
Availability to work evening shifts only, 15:00–23:00 Dubai Time Zone
Any additional language is an advantage
Deep understanding and experience with financial products and ETDs such as Futures & Options is an advantage

Benefits

Comp & perks

Attractive remuneration package based on qualifications and experience
Employee Training & Development program
Birthday benefits
Loyalty benefits
Opportunities for professional growth
Frequent team initiatives
Career opportunity in a global, fast-growing company