Ticketmaster

Senior Client Support Specialist

Ticketmaster

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • Florida • United States

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Job Level

Senior

About the role

  • Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
  • Coordinating upgrades and hardware replacements on/off site.
  • Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns.
  • Maintain customer contacts to enable accurate tracking and reporting.
  • Provide onsite event support and afterhours office support, as necessary.
  • Keep up-to-date working knowledge of Universe, TicketWeb & TM1.
  • Remain current with new software/product releases for Universe, TicketWeb, TM1 and for all other technology products.
  • Create/modify reports, including Universe, TicketWeb, DOMO and other advanced reporting, as needed.
  • Assist with client onboarding and ongoing maintenance.
  • Act as an expert in all facets of our ticketing products.
  • Identify and assist in resolving event related errors.
  • Communicate Universe, Ticketweb and TM1 product updates, new features and functionality to clients.

Requirements

  • Minimum of 4 years’ experience working in an office environment, preferably in customer/client support roles.
  • Experience with the Ticketmaster system and/or various ticketing systems is a bonus!
  • Box Office experience is considered an asset.
  • Must be detail-oriented with the ability to multi-task and juggle competing priorities.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Word, PowerPoint, and Excel.
  • Knowledge of Universe, TicketWeb and TM Host is a bonus!
Benefits
  • Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
  • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
  • 401(k) program with company match, stock reimbursement program
  • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
  • Volunteer time off, crowdfunding match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
report creationtechnical supportclient onboardingevent supportproblem resolutionmulti-taskingdetail-oriented
Soft Skills
client relationship managementcommunicationorganizational skills