Ticketmaster

Client Support Specialist

Ticketmaster

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Junior

About the role

  • Develop and maintain excellent client relationships
  • Meet and exceed client service level agreements
  • Advise and assist with reporting
  • Coordinate upgrades and hardware replacements at client sites
  • Advise/educate clients within procedural guidelines to ensure a complete solution
  • Maintain customer contacts to enable accurate tracking and reporting
  • Provide high level marketing support on Ticketmaster no-cost solutions
  • Provide onsite event support and afterhours office support
  • Support on Ticketmaster ONE, Host System & Access Control
  • Remain current with new software/product releases
  • Create/modify reports
  • Support season ticketing, access control support customization
  • Assist with client onboarding and ongoing maintenance
  • Act as the expert in all facets of access control products
  • Identify and assist in resolving event programming related errors
  • Communicate product updates, new features and functionality to client base
  • Provide support and best practices for all TM products
  • Assist with new manifest creation
  • Establish any special client MOP types
  • Install Archtics on workstations and ticket printers
  • Initial and ongoing training of new features and functionality
  • Perform database tasks as needed by client
  • Use troubleshooting techniques and tools to identify issues
  • Research client/customer complaints about service levels
  • Work with National/Central support groups to expedite problem resolution
  • Troubleshoot software and hardware issues
  • Provide coordination of networking issues
  • Resolve issues with Customer Service for events with problems or special circumstances

Requirements

  • H.S. diploma or equivalent. BA/BS degree is preferred
  • 1+ years of experience with the Ticketmaster System and/or various ticketing system
  • Overall awareness of the entertainment and sports business is important
  • Box Office experience is a plus
  • Knowledge of how TM departments impact on one another, and on outside clients is a plus
  • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
  • Archtics experience is preferred
  • Strong Microsoft Word, Powerpoint and Excel skills
  • Service oriented, with strong organizational and communication skills
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
Benefits
  • Medical, vision, dental and mental health benefits for you and your family
  • Free concert tickets
  • Generous paid time off including paid holidays, sick time, and personal days
  • 401(k) program with company match
  • Stock reimbursement program
  • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
  • Career and skill development programs with School of Live
  • Tuition reimbursement
  • Student loan repayment
  • Volunteer time off
  • Crowdfunding match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Ticketmaster SystemArchticsAccessManagerREPGENEvent Base product suitedatabase tasksreport creationtroubleshooting techniquesevent programmingseason ticketing
Soft Skills
client relationship managementorganizational skillscommunication skillsproblem solvingcreativityservice orientationability to handle multiple prioritiestrainingadvisingsupport
Certifications
H.S. diplomaBA/BS degree