Associate Analyst, Cyber Threat Intelligence
Xibo Open Source Digital Signage
Firewalls
Chargeback Analyst
Ticketmaster
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.
- Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.
- Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up.
- Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.
- Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.
- Utilize internal and external tools effectively for payment processing, investigation, and dispute management.
- Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.
- Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.
- Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.
- Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations.
Requirements
- Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.
- Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.
- Experience handling international transactions and working with multiple payment processors.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines with minimal supervision.
- Strong written and verbal communication skills, with the ability to clearly convey complex information.
- Ability to work effectively in a remote environment.
- Proficiency with dispute management systems and payment platforms is preferred.
- Demonstrated ability to identify trends and implement process improvements.
- Strong collaboration skills with experience working cross-functionally across teams.
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chargeback processesfraud preventionpayment processingdispute managementanalytical skillsorganizational skillsproblem-solving skillsprocess improvementscredit card regulationsbank regulations
Soft skills
communication skillscollaboration skillsability to manage multiple prioritiesability to meet deadlinesability to work remotely
