Application Analyst – Business Productivity
PLOS
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices
- Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
- Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
- Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
- Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
- Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
- Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
- Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
- Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
- Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
- Maintain and enhance relationships with system vendors.
- Uphold a high standard of customer service to all as a representative of the Digital team.
- Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
- Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
- Ensure systems and data are secure in accordance with our cybersecurity policy
- Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.
- Strong written and verbal communication skills to translate complex problems using non-technical terms (e.g. writes proposals clearly and succinctly, presents ideas to stakeholders effectively)
- Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
- Results-driven, capable of balancing multiple high priorities and quickly determining priority
- Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally
- Excellent troubleshooting, problem-solving, and analytical skills
- Adept at queries, report writing and presenting findings
Requirements
- Bachelor's degree in a technical or scientific field or equivalent experience
- Administrator certification for applications which offer them
- Experience with scientific research publishing is desirable.
- Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable.
Benefits
- 401k with employer match
- Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
- Paid Vacation, 11 public holidays and sick leave
- Parental leave
- Birthday and three winter holidays days off
- Short term and long term disability insurance
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementsystem configurationsecurity practicesapplication integrationstechnical documentationtroubleshootingreport writingqueriesmonitoring usagearchiving data
Soft skills
communication skillstime managementresults-drivencustomer-orientedproblem-solvinganalytical skillscollaborationstakeholder engagementadaptabilitysupport culture
Certifications
Administrator certificationBachelor's degree in a technical field