PLOS

Content Marketing Manager

• Manage and consult on technical aspects of the production workflow from creation of initial deliverables through publication and beyond for all research outputs.
• Develop technical quality improvements to the Production workflows.
• Resolve and troubleshoot problems related to composition and ingestion with the production vendor.
• Monitor and resolve publishing problems, syndication and indexing issues and communicate with PLOS staff about distribution and reach of PLOS content.
• Ensure that PLOS content conforms to evolving syndication partner requirements, and work with internal stakeholders on improving the syndication process by providing technical support in the creation of new workflows/APIs.
• Identify technical issues affecting journal content and other research output production and/or display.
• Collaborate with internal and external stakeholders to ensure a quick resolution and prospective timelines.
• Train production staff on new workflows related to technical updates, as well as provide general training for new starters.
• Own end-to-end technical quality improvements across production workflows, with a deep specialization in XML-first based publishing, from issue identification through resolution, validation and sustained prevention.

Publishing Operations Technical Lead

Learning and Development

• Design a structured manager curriculum (e.g. ‘New Manager Essentials’, ‘Leading Through Change’, ‘Coaching and Feedback’, ‘Performance and Difficult Conversations’)
• Implement blended learning (workshops, e-learning, peer learning, coaching) tailored to different levels of managers
• Equip managers with people management skills shown to drive engagement, such as goalsetting, recognition, coaching, and communication.
• Build manager skills to lead change locally: translating strategy, agile ways of working, addressing resistance, and sustaining new behaviors in their teams.
• Integrate change leadership skills into the manager development pathway.
• Identify leadership competencies aligned to PLOS’ strategy and values, and design development pathways for emerging, mid-level, and senior leaders.
• Implement development programs (e.g. high potential cohorts, stretch assignments, mentoring) to build a robust internal pipeline.
• Support succession planning by aligning learning plans with critical roles and future organization design.
• Conduct training needs analysis across functions to prioritize capability gaps with the highest business impact.
• Develop an annual manager and leadership development plan with clear objectives, measures, and budget.
• Manage a centralized learning and development budget.
• Establish evaluation methods (surveys, behavior change, performance metrics) to track results and continuously improve programs.
• Promote a culture where managers role model learning, share best practice, and support development in their teams.
• Curate cost-effective learning resources (playlists, toolkits, internal facilitators, and selected external providers).
• Partner with People Business Partners to integrate learning into performance management and talent processes.

Publishing Operations Technical Lead

Senior Learning and Development Manager