PLOS

Analyst

• Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
• Ensure systems and data are secure in accordance with our cybersecurity policy
• Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.

Application Analyst – Data

• Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR.
• Ensure systems and data are secure in accordance with our cybersecurity policy.
• Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.
• Functional knowledge of business systems.
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously.
• Results-driven, capable of balancing multiple high priorities and quickly determining priority.
• Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Adept at queries, report writing and presenting findings.

Application Analyst, Data

• Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
• Ensure systems and data are secure in accordance with our cybersecurity policy
• Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.
• Strong written and verbal communication skills to translate complex problems using non-technical terms (e.g. writes proposals clearly and succinctly, presents ideas to stakeholders effectively)
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Results-driven, capable of balancing multiple high priorities and quickly determining priority
• Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally
• Excellent troubleshooting, problem-solving, and analytical skills
• Adept at queries, report writing and presenting findings

Application Analyst – Business Productivity

• Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices
• Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)
• Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements
• Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates
• Communicate policies and outages, bugs, workarounds and solutions to internal and external users.
• Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.
• Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.
• Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices
• Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.
• Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.
• Maintain and enhance relationships with system vendors.
• Uphold a high standard of customer service to all as a representative of the Digital team.
• Ensure compliance with relevant standards, regulations and PLOS’s internal policies.
• Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR
• Ensure systems and data are secure in accordance with our cybersecurity policy
• Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.

User Researcher

• PLOS is a non-profit organization on a mission to drive open science forward with measurable, meaningful change in research publishing, policy, and practice.
• As a UX Researcher, you will uncover valuable user insights and turn them into practical strategic recommendations using qualitative and quantitative data.
• Conduct in-depth interviews, surveys, ethnographic studies, usability testing, and other research methods.
• Synthesize and analyze research findings to generate actionable insights.
• Establish, implement and oversee a research program and work closely with product teams and designers, mentoring designers and contributing to the emerging design system.