Associate Peer Review Operations Specialist

PLOS

Associate Peer Review Operations Specialist ensuring efficient peer review processes for scientific publications at PLOS. Collaborating with an international team to support authors, editors, and reviewers.

Posted 6/29/2026full-timeRemote • Florida, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure the timely, efficient peer review of all submissions
Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately.
Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required.
Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues.
Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate.
Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager.
Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager.
Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs.
Contribute to other operational research outputs related to PLOS’s mission where required, so that our journal workflows are optimized to encourage scientific openness and transparency.

Requirements

What you’ll need

A university degree or equivalent, scientific discipline is a plus.
Excellent communication and presentation skills, both written and oral.
Highly organized, detail-oriented, and proactive in solving problems.
Growth mindset with a collaborative, team player mentality.
An ability to maintain a positive and professional customer service attitude.
Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings.
Knowledge of Excel, Word, file types and file conversions.
Able to work under tight deadlines while achieving a high standard of quality and accuracy.
Able to set priorities and work independently.
Upholds high standards of professionalism in the workplace.
Embraces change with a positive attitude.
An interest in science and in advancing scientific knowledge.

Benefits

Comp & perks

401k with employer match
Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
Paid Vacation, 11 public holidays and sick leave
Parental leave
Birthday and three winter holidays days off
Short term and long term disability insurance
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workflow TroubleshootingData AnalysisProject ManagementScientific KnowledgeFile Conversion Knowledge

Soft Skills

Detail-OrientedProactive Problem SolvingTeam PlayerCustomer Service AttitudePositive Mindset