Customer Support Specialist
Tibber
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Building strong relationships with customers through exceptional service
- Researching and resolving customer inquiries quickly
- Developing knowledge of Tibber's products and services
- Providing technical support for software and hardware issues
- Handling billing and account management questions
- Informing customers about energy-saving opportunities
Requirements
- 2+ years of experience in customer service
- Fluency in German and English
- Strong communication skills
- Experience with technical troubleshooting
- Customer-oriented mentality
- Interest in sustainability and smart products
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingbilling managementaccount management
Soft Skills
customer servicecommunicationcustomer-oriented mentality