Tibber

Backend Engineer

• Build and maintain production code (.NET + some TypeScript)
• Own and evolve shared platform services and cloud infrastructure
• Own platform tooling and infrastructure as code (Terraform)
• Run Kubernetes workloads and delivery flows (Helm, Kustomize, ArgoCD)
• Contribute to AuthN/AuthZ (OAuth2)
• Raise the bar on safe delivery (testing/validation, rollout patterns, deployment practices)
• Drive improvements via PoCs and join the weekly “goalie” rotation to unblock teams and troubleshoot
• You’ll also be part of our on-call rotation (we’ll share the setup during the process)

Backend Engineer – Platform

Customer Support

• Building strong and lasting relationships with customers
• Researching and resolving customer questions and concerns
• Providing accurate information and assistance about products and services
• Troubleshooting software and hardware issues
• Handling billing and account management inquiries
• Documenting customer interactions and feedback
• Collaborating with cross-functional teams for process improvements

Customer Support Specialist

• Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels
• Researching and resolving customer questions, concerns and issues quickly and effectively
• Developing knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers
• Helping customers and troubleshooting for both software and hardware
• Handling questions related to billing, account updates and contracts
• Informing customers about energy-saving opportunities and sustainability
• Accurately maintaining records of interactions with customers
• Collaborating with cross-functional teams to identify process improvements

Customer Support Specialist – Dutch Market

• Leda och skala nordisk kundsupport
• Leda, coacha och utveckla högpresterande supportteam över de nordiska marknaderna
• Säkerställa konsekvent kvalitet, arbetssätt och kundupplevelse över länder
• Driva operationell och kommersiell excellens
• Äga KPI:er relaterade till kundtillfredsställelse, effektivitet och prestation
• Introducera och utveckla ett kommersiellt tänkesätt i kundsamtal, där man identifierar relevant värde för kunden är en naturlig del av stödet
• Säkerställa att kundinteraktioner är värdedrivna, relevanta och kundcentrerade
• Säkerställa att rekommendationsmöjligheter är kontextuella, hjälpsamma och kundförst
• Arbeta nära med globala supportteam, försäljning, produkt, teknik och drift
• Representera nordiska kunder och kommersiella insikter i tvärfunktionella forum
• Coach teamledare och agenter i både störexcellen och kommersiellt tänkesätt
• Skapa tydliga rutiner för feedback, uppföljning och kontinuerlig förbättring
• Säkerställa en stark onboarding, samarbete och kunskapsdelning över team

Customer Support Team Lead – Nordics

Analyst

• Conduct deep analysis of energy markets, competitors, regulation, and technology trends
• Track changes in market and competition landscape to identify threats, risks and opportunities
• Develop scenario planning and long-term market outlooks
• Evaluate strategic options across markets, products, and partnerships
• Support long-term portfolio prioritisation and capital allocation discussions
• Identify new growth arenas and partnership opportunities
• Lead and support strategic business initiatives
• Build high-level business cases to guide strategic decisions
• Support M&A screening, market entry strategy, and partnership evaluation
• Prepare C-level strategy materials and board insights
• Translate complex market dynamics into clear strategic narratives

Corporate Strategy Analyst

Financial Planning and Analysis

• Partner with business leaders as a trusted financial and commercial sparring partner
• Drive commercial and performance analysis across revenue, margin, unit economics, pricing, and profitability
• Support strategic initiatives and investments through financial modelling
• Challenge assumptions and highlight trade-offs to improve decision-making
• Analyse performance by product, customer segment, or initiative to identify value drivers and risks
• Track and evaluate the performance of strategic initiatives

Commercial Finance Analyst

Full-stack Engineer

• Enable smarter use of energy at scale
• Leverage technology to reach potential or existing customers
• Craft cross-functional solutions tying eCommerce, AI, and user experiences together

Fullstack Engineer – Commercial Engineering

Director

• Set strategy and lead the team driving acquisition growth along our customer journey, from discovery to conversion, onboarding to engagement
• Identify and lead initiatives to improve CVR - ensuring our key digital properties are powerful growth engines, converting traffic into subscriptions and sales
• Improve LTV and retention loop, overseeing strategic CRM activities that increase engagement and maximise upsell opportunities
• Deliver product-led growth by both fostering rigorous experimentation methodologies and seizing bold opportunities
• Influence Senior Leadership to secure resources and investment in product growth and CRM initiatives
• Partner with data and analytics stakeholders to track and analyse performance metrics (incl. traffic, conversion, activations, retention, revenue), delivering actionable insights and iterations to achieve growth targets
• Motivate and mentor team-members, bringing best-in-class thinking and fresh ideas, to foster a culture of creativity, ownership, continuous experimentation, and data-driven decision-making
• Champion a customer-centric, data-driven approach, leveraging market research, customer insights, and behavioral data to optimise every stage of the user journey.

Director of Customer Acquisition – Activation

Marketing

• Produce final design across channels focusing on digital marketing assets like banners and social creatives
• Handle versioning, adaptation, and localization of assets
• Act as a brand guardian ensuring assets meet standards and requirements
• Collaborate with stakeholders across brand, marketing, and market teams
• Manage multiple requests and deadlines while maintaining quality
• Maintain and develop design assets, templates, workflows, and processes
• Leverage AI tools in daily work and contribute to the development of AI-enabled production workflows.

Marketing Production Designer

Account Manager

• Beheer en groei van belangrijke groothandel en installatiepartneraccounts in Nederland
• Aandrijven van partner-gestuurde verkoop door nieuwe distributiedeals te sluiten en bestaande partnerschappen uit te breiden
• Sterke, langdurige relaties opbouwen met zowel nationale als regionale installatiepartners
• Creëer partnertraining, -inschakeling en gezamenlijke go-to-marketinitiatieven
• Samenwerken over afdelingen heen om het succes van partners en schaalbare uitvoering te waarborgen
• Prestatie volgen met gegevens en KPI's voor continue verbetering
• Vertegenwoordigen van Tibber in partnerbijeenkomsten, industrie-evenementen en relevante forums

Key Account Manager

Accounting Manager

• Own and lead group-wide accounting and reporting across Sweden, Norway, Germany, and the Netherlands
• Develop and maintain group accounting policies, internal controls, and transfer pricing
• Lead end-to-end accounting operations: close, reconciliations, intercompany, and GL integrity across entities
• Ensure VAT/tax/statutory compliance and filings
• Drive automation with NetSuite and adjacent tools
• Lead and coach distributed accounting teams; partner with the CFO and cross-functional stakeholders

Head of Accounting

Data Analyst

• Partner with Marketing, Data Science and Finance teams to design and implement robust campaign and performance measurement frameworks
• Conduct structured experiments to optimise marketing spend, improve ROI, and direct strategic planning
• Work closely with MarTech / CRM to establish and measure propensity scoring, churn prediction and lifecycle initiatives
• Become the go-to-person for Marketing stakeholders when it comes to data related questions and measurement strategy
• Work with Data Scientists and Data Engineers to develop actionable dashboards in ThoughtSpot & Databricks
• Support target-setting processes
• Advocate for, and educate the marketing team on best Business Intelligence practices

Marketing Data Analyst

• Build, evolve, and operate backend services within a microservices ecosystem (across billing, payments, volume, market communication, and internal tooling)
• Take operational ownership: monitoring, incident response, on-call readiness, and continuous reliability improvements (DevOps)
• Drive measurable improvements in within the area, for example improve payment rate
• Collaborate closely with product, engineering, and market specialists to turn complex requirements into solutions
• Reduce complexity by clarifying boundaries, defining interfaces, and improving service-to-service contracts
• Champion a platform mindset by treating internal APIs and tools as products used by other teams
• Contribute to technical discussions, architecture work, and longer-term initiatives across all of our markets

• Help grow the Virtual Power Plant
• Improve trading flexibility of customers’ connected devices
• Develop and maintain services for energy market integrations
• Work with predictive and optimization models

Backend Engineer – Trading

QA Engineer

• Work closely with engineering leadership to identify high-impact areas and ensure quality efforts are focused
• Own and evolve test environments in collaboration with engineering teams
• Collaborate with Cloud Platform and DevEx team to build quality support systems
• Design and maintain automated testing frameworks supporting backends to web frontends
• Actively mentor engineers and leaders to instill a 'Shift Left' mindset