Tibber

Customer Support

• Complex case ownership: Act as an escalation point for complex or sensitive B2B cases
• Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email
• Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions.
• Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support.
• Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

B2B Support Specialist

Engineering Manager

• Run the full management cycle for engineers in House of Trading, hiring, onboarding, performance, and development
• Help the team ship with quality
• Partner closely with the Trading leads and engineers to keep priorities clear and the team moving
• Stay close to the technical health of the area: architecture, quality, and risk
• Ensure the stability of the trading platform

B2B Support Specialist

Engineering Manager – Trading