Customer Support Specialist
Tibber
full-time
Posted on:
Location Type: Hybrid
Location: Stockholm • Sweden
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About the role
- Building strong and lasting relationships with customers
- Researching and resolving customer questions and concerns
- Providing accurate information and assistance about products and services
- Troubleshooting software and hardware issues
- Handling billing and account management inquiries
- Documenting customer interactions and feedback
- Collaborating with cross-functional teams for process improvements
Requirements
- Strong communication skills, both written and verbal
- Fluency in Swedish and English
- Experience in customer service or relevant field
- Customer-oriented mentality and empathetic attitude
- Ability to solve problems quickly and efficiently
- Technically literate and comfortable in technology-driven environments
- Interest in smart products and services
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Work from home options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillscustomer-oriented mentalityempathetic attitudeproblem-solvingcollaboration