Elicit, analyze, and document business, functional, and non-functional requirements related to ERP-dependent eCommerce initiatives.
Own and maintain detailed ERP ideation artifacts, including process flows, meeting notes, requirements documentation, and supporting materials.
Research and document current-state (“as-is”) ERP architecture, workflows, and integrations to inform enhancements and solution design.
Perform data analysis and support ad hoc business requests as needed.
Translate business needs and feature concepts into clear user stories, acceptance criteria, and backlog items.
Support backlog refinement, grooming, and sprint planning in partnership with the Product Owner and other Business Analysts.
Provide ongoing clarification, research, and support to the ERP development team throughout the sprint lifecycle.
Create or pull ERP examples and scenarios as needed to support development and testing.
Partner with business stakeholders to fully understand business objectives, processes, and pain points.
Lead stakeholder interviews, workshops, and working sessions to gather requirements and drive alignment.
Facilitate meetings that promote collaboration, resolve open questions, and maintain momentum.
Serve as a primary liaison between business stakeholders and technical teams to ensure shared understanding and clear communication.
Create and maintain process maps to visualize workflows and identify improvement opportunities.
Manage the full lifecycle of business requirements from definition through delivery and validation.
Coordinate and support User Acceptance Testing (UAT), ensuring delivered solutions meet defined requirements.
Assist with triaging and resolving production issues in collaboration with the ERP team.
Promote and support consistent use of Jira and Confluence as standard team tools and processes.
Coordinate with external vendors or partner teams as needed.
Contribute to continuous improvement of business analysis practices and team norms.

Requirements

Proven experience as a Business Analyst, ideally supporting ERP systems within an eCommerce or digital product environment.
Strong expertise in requirements gathering, documentation, and process mapping.
Excellent written and verbal communication skills, with the ability to engage effectively across technical and non-technical audiences.
Demonstrated experience facilitating meetings and workshops that drive alignment and actionable outcomes.
Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment.
Familiarity with Agile methodologies and the software development lifecycle (SDLC).
Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.

Benefits

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) or RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

requirements gatheringdocumentationprocess mappingdata analysisuser storiesacceptance criteriabacklog refinementUser Acceptance Testingproblem-solvingAgile methodologies

Soft Skills

communicationcollaborationfacilitationanalytical skillsindependencestakeholder engagementalignmentleadershiporganizationcontinuous improvement