Bilingual Care Partner
Thyme Care
full-time
Posted on:
Location Type: Remote
Location: Kentucky • Tennessee • United States
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Salary
💰 $24 per hour
About the role
- engage Thyme Care members and navigate them through their cancer journey
- spend most of your day reaching out to our members by phone, text, and email
- engage with our members to identify changes in their health & social needs
- discuss their goals and values to support advanced care planning
- connect them to resources
- assess the urgency of their need, determine the root cause and establish the appropriate next step
- responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers
- research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
- execute member support using evidence-based assessments, prior experience, and problem solving skills
- serve as the primary point of contact throughout the member’s Thyme Care journey
- collaborate closely with an interdisciplinary team of healthcare professionals
Requirements
- At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
- Success in a metrics-driven, feedback-oriented environment
- Bilingual (Spanish/English) Proficiency
- Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)
- Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
- Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
- Passionate, trustworthy, and empathetic when working with clients
- Ability to build relationships with different types of people, including clients, organization members, and health care providers
- Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
- Organized with confidential client material and appointment tracking
- Flexible and adaptable in response to changing client and health care providers’ needs
Benefits
- great medical, dental, and vision insurance plans
- generous vacation policy for full-time employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
care coordinationhealthcare navigationnon-clinical case managementresource navigationcommunity health workevidence-based assessmentsproblem solving
Soft Skills
bilingual (Spanish/English)rapport buildingtrustworthinessempathycommunication skillsinterpersonal skillsorganizationflexibilityadaptability