Executive Assistant
OneTrack.AI
Background Check Manager
Thumbtack
full-time
Posted on:
Origin: • 🇺🇸 United States • California, District of Columbia
Visit company websiteSalary
💰 $95,500 - $145,300 per year
Job Level
JuniorMid-Level
About the role
- Lead and Develop a High-Performing Team: Directly manage, mentor, and coach Background Check Specialists, fostering a culture of continuous learning, accountability, and professional growth.
- Oversee Background Check Operations: Ensure the efficient and accurate adjudication of background check results for our professionals, maintaining consistency in eligibility decisions.
- Manage Identity Verification & Data Privacy: Oversee and ensure the accurate and timely processing of data deletion and retrieval requests in compliance with consumer rights and U.S. privacy laws.
- Strategic Cross-Functional Partnership: Collaborate closely with Legal, Sales, Support, and other key cross-functional teams to align on background check and data privacy policies, processes, and training initiatives.
- Operational Excellence & Performance Management: Set clear team objectives (OKRs/KPIs), monitor performance, provide constructive feedback, and report on team success and operational insights to senior leadership.
Requirements
- 2-4 years relevant experience demonstrating leadership in Trust and Safety, Law Enforcement, Legal, Compliance or other fields required
- Demonstrated communication and interpersonal competence, enabling you to appropriately communicate with various audiences such as customers, pros, internal teams, and cross-functional partners
- A dedicated leader with a strong desire for learning, self-driven, and possessing critical thinking skills for effective problem-solving
- Strong collaboration skills, self-motivated, resilient, and receptive to feedback and shifting priorities. Strong sense of urgency and ownership
- Experience perpetuating structures, systems, and processes that build toward efficiency and high-quality user experience
