Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
Implement alignment initiatives as directed by the CIO.
Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
Complete 1 hour of continuing education per week to improve job skills.
Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Requirements

Minimum of 3 years’ experience within relevant IT field
Bachelor's degree in computer science, information sciences, or related field preferred
Experience with Microsoft servers, Office 365, Azure and VMware environments
Experience with server and network infrastructure
Experience with PowerShell scripting
Knowledge of small to mid-size business IT systems
Detailed oriented with strong documentation skills
Effectively communicate in a non-technical way to clients

Benefits

Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
Latest technical training: expert led events and on demand, certification reimbursement
Medical & Dental Insurance 75% of family premium covered
401K w/ 4% match
3 Weeks PTO plus Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShell scriptingserver infrastructurenetwork infrastructureMicrosoft serversOffice 365AzureVMwaredocumentation skillsproject managementclient onboarding

Soft Skills

communicationattention to detailclient relationship managementproblem-solvingtime managementteam collaborationadaptabilitycustomer serviceorganizational skillscontinuous learning

Certifications

Bachelor's degree in computer scienceBachelor's degree in information sciencesrelated field degree