Thriveon

Analyst

• Handle inbound client calls and tickets, triaging them to the appropriate team within 10 minutes
• Gather relevant needed information so the request is actionable before passing to others
• Decide whether request is something that was working now broke, net new functionality or related to an open project, warm handing off emergency requests
• Resolve quick requests like can’t login and users’ changes within 30 minutes to client satisfaction and root cause 95+% of the time
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes
• Maintain existing Thriveon standardization and provide input to standardization team to further prevent issues or lower time to resolution
• Maintain up-to-date Time Entries and Expenses for billing and accounting purposes
• Participate in daily huddles and weekly meetings
• Complete 1 hour of continuing education per week to improve job skills
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious

Quick Response Analyst

Account Executive

• Own Net-New Revenue Source, advance, and close new mid-market client relationships
• Own the full sales cycle from initial outreach through contract execution and client handoff
• Maintain accurate pipeline management, forecasting, and deal progression
• Conduct structured discovery with CEOs, CFOs, COOs, and senior IT leaders
• Diagnose business risk, security exposure, operational inefficiencies, and growth constraints
• Position Thriveon as a long-term strategic IT partner—not a vendor
• Develop and execute a territory plan aligned to Thriveon’s ideal client profile
• Generate pipeline through outbound prospecting, referrals, networking, and partner relationships
• Navigate multi-stakeholder buying groups and complex decision processes
• Build urgency around business risk, cybersecurity exposure, and operational maturity
• Present tailored proposals that align technology strategy to business outcomes
• Close long-term managed services and Fractional CIO engagements
• Partner with marketing, CIO, and delivery teams to ensure strong deal handoffs
• Set clear expectations to support long-term client retention and satisfaction

• Own the full sales cycle from initial outreach through contract execution and client handoff
• Conduct structured discovery with CEOs, CFOs, COOs, and senior IT leaders
• Position Thriveon as a long-term strategic IT partner—not a vendor
• Develop and execute a territory plan aligned to Thriveon’s ideal client profile
• Close long-term managed services and Fractional CIO engagements
• Partner with marketing, CIO, and delivery teams to ensure strong deal handoffs