Thriveon

Account Executive

• Identify and pursue new business opportunities within assigned markets
• Own the full sales cycle: prospecting, discovery, solution alignment, proposal, and close
• Generate first-time appointments (FTAs) through outbound prospecting, referrals, and networking
• Lead consultative conversations with CEOs, Partners, and executive leadership
• Uncover client pain points related to IT strategy, cybersecurity, and operational efficiency
• Collaborate with Fractional CIOs and technical leaders to design tailored solutions
• Maintain accurate pipeline activity, forecasting, and reporting in HubSpot
• Meet and exceed activity, conversion, and revenue goals

Field Engineer

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
• Implement alignment initiatives as directed by the CIO.
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Account Executive

IT Field Engineer

Account Executive