Business Process Specialist – Annuity and Settlement Options
Thrivent
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $70,434 - $95,294 per year
About the role
- Acts as the key point of contact for the department to support the many and varied initiatives they may participate in
- Leads medium to large initiatives to define business need, articulate business value, process requirements, research, recommend appropriate solutions, and implementation
- Understands options, risks, upstream and downstream business impact of proposed solutions to communicate recommendations for to upline leaders
- Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients
- Understands priorities and aligns work accordingly – often balancing multiple tasks and multiple priorities at once
- Develops and maintains end-to-end process knowledge of their assigned functional areas, including, process design, and process performance
- Supports in the development of change management material and activities to support new processes and procedures
- Influence without authority through explanation of facts, policies, and practices
- Develops and maintains processes and processing documents assuring compliance with regulatory requirements
- Inform Business Leaders, Operations Team Lead(s), and Individual Contributors of process and/or documentation changes
- Lead/coordinates the completion of regulatory, tax, compliance, and audit reviews
- Establishes and executes controls that support their assigned functional areas
- Provide work direction/mentorship to Associate Business Process Experts and/or manage processes/programs
- Developing recommendations for implementing best practices for complex business processes
- Determining which of the possible solutions is most appropriate for the situation (accounting for various factors)
- Interpret and explain data or information to deliver messages to the audiences not knowledgeable in the subject matter
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 3+ years of relevant experience in service processing and/or operations environment
- Proven levels of critical thinking, analysis, and demonstration of working independently
- Experience with improving and/or creating processes
- Ability to multi-task significant priorities with complex components
- Strong interpersonal and collaboration skills
- Ability to build relationships across different audiences
- Proven organizational skills
- Comprehensive knowledge of service processing and operations as well as pertinent laws and regulations
- Knowledge/understanding of Continuous Improvement and change management methodologies (i.e. DMAIC and ADKAR) through participation within CI and projects and certification (i.e. Green Belt preferred)
- Experience working with multiple project management methodologies (i.e., agile, waterfall) including requirements, testing, design, and implementation strategies
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
- other employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service processingoperations managementprocess designprocess performancechange managementDMAICADKARproject managementagile methodologywaterfall methodology
Soft Skills
critical thinkinganalysisindependent workingmulti-taskinginterpersonal skillscollaboration skillsrelationship buildingorganizational skillsinfluence without authoritycommunication
Certifications
Bachelor's degreeGreen Belt certification