Thrivent

Manager, Relationship Management

Thrivent

full-time

Posted on:

Location Type: Office

Location: Minneapolis • Minnesota • United States

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Salary

💰 $104,063 - $140,793 per year

About the role

  • Build, lead, and sustain high‑performing operations team supporting the Advisor Relationship Model (ARM).
  • Select, develop, coach, and retain team members, fostering accountability, engagement, and professional growth.
  • Provide ongoing coaching, performance feedback, and development planning aligned to ARM role expectations.
  • Promote a collaborative, service‑oriented culture focused on advisor experience and operational excellence.
  • Manage day‑to‑day operational execution supporting ARM roles
  • Oversee workload distribution, staffing levels, and capacity planning to ensure service levels and turnaround times are met.
  • Monitor operational performance, identify trends or gaps, and implement corrective actions to support ARM priorities.
  • Establish and track operational goals, priorities, and performance metrics aligned to advisor impact.
  • Analyze results, variances, and advisor feedback to drive continuous improvement.
  • Identify opportunities to streamline workflows, reduce friction, and improve advisor and field experience within operations.
  • Partner closely with leadership team and internal business units to support strategy and evolution.

Requirements

  • College degree or equivalent
  • 5 years people leadership experience
  • Knowledge of financial products preferred
  • Demonstrated people-leader experience in operations, service delivery, or field-support environments
  • Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
  • Strong ability to manage complex workloads, staffing models, and performance metrics.
  • Proven change-leadership and collaboration skills, particularly in matrixed or transformation environments.
  • Demonstrated ability to maintain an external perspective of emerging management and operations trends
  • Experience leading teams through change
  • Knowledge of regulatory, compliance, and risk considerations within operations
Benefits
  • various bonuses (including, for example, annual or long-term incentives)
  • medical, dental, and vision insurance
  • health savings account
  • flexible spending account
  • 401k
  • pension
  • life and accidental death and dismemberment insurance
  • disability insurance
  • supplemental protection insurance
  • 20 days of Paid Time Off each year
  • Sick and Safe Time
  • 10 paid company holidays
  • Volunteer Time Off
  • paid parental leave
  • EAP
  • well-being benefits
  • other employee benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance metricscapacity planningworkload distributioncontinuous improvementservice deliveryoperations managementfinancial productsregulatory compliancerisk management
Soft Skills
people leadershipcoachingcommunicationinterpersonal skillscustomer serviceconflict managementteamworkcollaborationchange leadership
Certifications
college degree