Customer Care Professional, Licensed – Annuities
Thrivent
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $52,000 per year
About the role
- Provide a call experience that doesn't rely on a script
- Build rapport with callers of diverse backgrounds
- Navigate multiple systems while engaging callers
- Focus on quality and first-call resolution
- Assist clients in achieving financial clarity
Requirements
- High school diploma or equivalent experience, post-Secondary education is preferred
- Annuity experience preferred
- FINRA Series 6 required
- Experience navigating complex customer interactions from support through to resolution.
- Ability to welcome change and contribute to continuous improvement in a fast-paced work environment
- Bilingual in English and Spanish a plus!
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
annuity experiencecustomer interaction resolution
Soft Skills
building rapportnavigating diverse backgroundsquality focusfirst-call resolutionwelcoming changecontinuous improvement
Certifications
FINRA Series 6