Chief Operating Officer
ThriveCart
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Serve as the right hand to the CEO, providing strategic counsel and operational leadership
- Translate company vision and strategy into actionable operational plans and executable initiatives
- Act as a sounding board for strategic decisions and business challenges
- Lead key meetings and represent the CEO when needed in operational matters
- Oversee day-to-day operations across all departments ensuring alignment with company objectives
- Develop and implement operational processes, systems, and best practices to drive efficiency and scalability
- Establish and monitor key performance indicators (KPIs) to measure operational health and success
- Identify bottlenecks and inefficiencies, implementing solutions to optimize workflow and resource utilization
- Lead company-wide cost reduction initiatives while maintaining quality and performance standards
- Conduct regular analysis of operating expenses, vendor contracts, and resource allocation to identify savings opportunities
- Develop and manage operational budgets across departments, ensuring fiscal responsibility
- Negotiate with vendors and service providers to secure favorable terms and pricing
- Implement data-driven decision making processes to maximize ROI on operational investments
- Oversee and coordinate strategic projects and initiatives across the organization
- Establish project management frameworks, methodologies, and governance structures
- Set clear milestones, timelines, and success metrics for company initiatives
- Monitor project progress, identify risks, and implement corrective actions to ensure on-time, on-budget delivery
- Coordinate cross-functional teams and resources to achieve project objectives
- Partner with product and engineering teams to oversee product development roadmaps
- Ensure roadmap alignment with business strategy, customer needs, and market opportunities
- Balance competing priorities and resource constraints to optimize delivery schedules
- Track progress against roadmap commitments and communicate updates to stakeholders
- Drive continuous improvement in development processes and time-to-market
- Build, lead, and mentor high-performing teams across operational functions
- Foster a culture of accountability, continuous improvement, and operational excellence
- Develop talent within the organization through coaching, training, and professional development opportunities
- Facilitate effective communication and collaboration across departments
- Lead special projects and initiatives as assigned by the CEO
- Support business development activities, partnerships, and strategic growth opportunities
- Ensure compliance with relevant regulations, policies, and industry standards
- Represent the company at industry events, conferences, and external meetings when needed
- Perform other duties and responsibilities as required to support company success
Requirements
- 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role
- Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred
- Experience in e-commerce, payments, or fintech industries
- Track record of successful business transformation and change management initiatives
- Experience with remote or distributed team management
- Technical background or strong technical acumen
- Previous experience supporting a CEO or founder in a COO or similar executive capacity
Benefits
- Commit to Excellence
- Find a Way
- Help Each Other
- Keep Growing
- Data First
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational leadershipbusiness transformationchange managementbudget managementKPI developmentproject managementdata-driven decision makingcost reductionvendor negotiationresource allocation
Soft skills
strategic counselcommunicationteam leadershipmentoringcollaborationproblem-solvingaccountabilitycontinuous improvementoperational excellencestakeholder management
Certifications
Bachelor's degreeMBA or advanced degree