ThriveCart

Engineering Manager

• Define and execute the engineering vision, ensuring scalability, security, and performance of the ThriveCart platform.
• Recruit, mentor, and lead a high-performing engineering team, fostering a collaborative and growth-focused culture.
• Work closely with product, design, and business stakeholders to develop and launch new features that enhance user experience and business outcomes.
• Oversee infrastructure, system architecture, and DevOps strategies to ensure a reliable and scalable platform.
• Implement and enforce best practices for software development, including CI/CD, code reviews, testing, and security protocols.
• Stay ahead of industry trends, evaluating new technologies and methodologies to keep ThriveCart at the forefront of eCommerce innovation.

Head of Engineering – Payments

Customer Support

• Diagnose and troubleshoot a wide range of customer problems, from technical issues to complex usage questions, creating bug tickets on JIRA and ensuring timely and effective resolutions.
• Deliver clear, concise, and professional communication to customers through various channels.
• Work closely with cross-functional teams, including Engineering and Product, to resolve complex issues and suggest improvements.
• Document and track all customer interactions and solutions in our support ticketing system with a high degree of accuracy.
• Identify patterns in customer issues and recommend long-term solutions to enhance support processes and product functionality.
• Contribute to the creation and improvement of knowledge base articles, ensuring resources are up-to-date and accurate.
• Build trust and rapport with customers, maintaining a calm, empathetic, and solution-focused demeanor in all situations.
• Proactively keep customers informed about the status of their issues and expected resolution times.
• Actively incorporate the company’s core values into daily interactions, emphasizing teamwork and customer satisfaction.
• Welcome and act on constructive feedback to continuously improve performance and alignment with organizational goals.

Customer Support Specialist

Social Media Manager

• Develop and manage ThriveCart’s content calendar across Instagram, Threads, LinkedIn, X, YouTube, TikTok, and other platforms.
• Create engaging short-form and long-form content (posts, carousels, stories, graphics, videos, blog snippets) tailored to each channel.
• Report on analytics and KPIs, turning insights into actionable improvements.
• Set up and manage social and marketing automations (e.g., scheduling tools, lead capture workflows).
• Support campaigns by chasing leads and collaborating with marketing to nurture prospects.
• Actively manage and grow our community presence, responding to comments, sparking discussions, and amplifying user-generated content.
• Monitor trends and competitors to inform a viral-first content strategy.
• Partner with product, marketing, and design teams to align content with launches and campaigns.

Social Media Manager, Content Creator

Video Editor

• Plan, edit, and produce high-quality demo and product walkthrough videos.
• Design and animate motion graphics, text overlays, and UI animations to explain features.
• Create scroll-stopping video thumbnails optimized for YouTube, social, and marketing campaigns.
• Leverage AI tools (for editing, captioning, asset generation, or workflow automation) to deliver faster, smarter results.
• Maintain consistency with brand guidelines across all video and design assets.
• Manage multiple projects at once, delivering on time with high attention to detail.
• Optimize videos for different channels (website, YouTube, social, in-app, presentations).

Motion Graphics, Video Editor

Producer

• Draft and refine scripts for product demos, tutorials, social campaigns, and customer stories.
• Use AI tools (e.g., ChatGPT, Runway, Descript) to brainstorm, outline, or polish scripts and concepts.
• Help plan shoots by building shot lists, call sheets, and schedules.
• Coordinate logistics such as talent, locations, gear, and remote crews.
• Support directors and videographers on shoot days — keeping timelines on track and making sure all assets are captured.
• Work with editors and motion designers to organize footage, track revisions, and manage feedback.
• Assist with reviewing cuts and ensuring videos meet brand style and messaging.
• Use AI tools to automate captions, edit drafts, or generate supporting visuals.
• Keep production files organized and maintain a content library.
• Help identify new AI or automation tools that can speed up production.

Junior Creative Producer

Sales Development Rep

• Proactively identify and research new potential affiliates, creators, and agency partners through email, social DMs, and community outreach.
• Manage outbound campaigns, including crafting personalized outreach sequences and following up consistently.
• Work leads generated by our lead gen specialist and convert them into active sign-ups.
• Onboard new affiliates and ensure they understand ThriveCart’s value proposition, affiliate program, and promotional resources.
• Provide ongoing communication, encouragement, and support to affiliates to help them take meaningful action (posting content, running campaigns, sending emails to their audiences).
• Track and monitor affiliate engagement, ensuring affiliates are actively promoting ThriveCart and optimizing their campaigns.
• Build relationships with affiliates to maximize retention, engagement, and revenue growth.
• Maintain a strong pipeline of prospects and active affiliates using CRM tools.
• Hit and exceed weekly/monthly KPIs around outreach volume, sign-ups, activations, and affiliate-driven sales.
• Collaborate with the partnerships and marketing teams to share feedback and insights from the field.

Sales Development Representative – ThriveCart

Customer Success Manager

• Architect the Full Customer Lifecycle: design and build customer journey using product usage data and custom database attributes for personalized, automated experiences.
• Lead upgrade/migration of tech stack from HubSpot and Drip to modern marketing automation platform; evaluate, implement, and migrate data.
• Orchestrate multi-channel campaigns across email, SMS, WhatsApp, and in-app messaging.
• Run A/B tests, analyze campaign performance, and continuously optimize.
• Drive revenue, retention, and upsell opportunities across multi-brand ecosystem.
• Collaborate with Paid Media, Content, and Product Marketing teams.

Lifecycle and CRM Marketing Manager

Full-stack Engineer

• About Stealth Seminar: Stealth Seminar is the leading AI-powered webinar automation platform, trusted by over 1,000 customers worldwide to generate leads, nurture audiences, and drive sales.
• Platform focus: Build the next generation of AI-enhanced webinar experiences combining automation, webinars, and AI-driven personalization to power millions of annual attendee interactions.
• Role focus: Design and ship features for AI-powered automated, live, and hybrid webinars; create seamless frontend experiences where AI assists hosts and attendees; build backend services for scheduling, chat, polls, reminders, analytics with AI enhancements.
• LLM features: Prototype and integrate attendee Q&A bots, AI co-hosts, auto-generated insights, and personalized calls-to-action.
• Operational focus: Monitor and scale performance for a platform running webinars globally, 24/7.
• Collaboration: Work closely with product, design and leadership to shape the roadmap for AI innovation in the webinar space.
• Values: Commit to Excellence; Find a Way; Help Each Other; Keep Growing; Data First.

Full Stack Engineer, AI-Powered Webinar Platform

• Leverage AI coding tools (Claude Code, GitHub Copilot) for feature development
• Execute AI-generated code integration under senior guidance
• Support testing and debugging of AI-assisted implementations
• Follow established coding standards for AI-assisted workflows
• Participate in sprint planning and story estimation
• Learn effective prompting and AI collaboration techniques
• Perform code reviews of AI-generated code with senior oversight
• Document AI-assisted development learnings and processes
• Contribute to team knowledge sharing on AI development practices
• Maintain code quality standards with AI tools
• Participate in code reviews and technical discussions
• Support feature delivery through agile development processes
• Contribute to continuous improvement of AI-assisted workflows