Scaled Customer Success Manager
Dropbox DocSend
Lifecycle and CRM Marketing Manager
ThriveCart
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Architect the Full Customer Lifecycle: design and build customer journey using product usage data and custom database attributes for personalized, automated experiences.
- Lead upgrade/migration of tech stack from HubSpot and Drip to modern marketing automation platform; evaluate, implement, and migrate data.
- Orchestrate multi-channel campaigns across email, SMS, WhatsApp, and in-app messaging.
- Run A/B tests, analyze campaign performance, and continuously optimize.
- Drive revenue, retention, and upsell opportunities across multi-brand ecosystem.
- Collaborate with Paid Media, Content, and Product Marketing teams.
Requirements
- 5+ years of demonstrable experience in a similar, high-impact role.
- Proven, hands-on experience migrating from HubSpot or Drip to platforms like Iterable, Braze, Klaviyo.
- Experience leveraging CRM for revenue, lifetime value, and churn reduction.
- Ability to build campaigns, write copy, and pull data; hands-on in tools.
- Strong measurement, A/B testing, and data analysis skills.
- Track record collaborating with Paid Media, Content, and Product Marketing.
- Technical skills to architect automation workflows and creative copywriting.
- Thrive in autonomy and ambiguity.
