Thrive Global

Account Director

Thrive Global

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $136,000 - $180,000 per year

Job Level

Lead

About the role

  • Serve as primary client day-to-day point of contact across customers; manage relationships and stakeholder alignment
  • Own issue resolution, escalations, and overall client satisfaction
  • Oversee all deliverables, timelines, and cross-functional coordination
  • Ensure alignment between client expectations and Thrive outputs
  • Lead meeting cadence, including prep, execution, and follow-ups
  • Coordinate across Product, Content, Powered by Thrive, Legal, Finance, and Third-Party Providers
  • Own renewals, upsells, and expansions against revenue targets
  • Develop and execute account growth strategies
  • Support and participate in the sales process and strategic partnership discussions
  • Develop decks, proposals, and partnership materials
  • Support SOW/work order creation, procurement, and contract execution
  • Manage renewal discussions
  • Coordinate with Legal on the contract review process
  • Track invoicing and payments
  • Maintain Salesforce hygiene and deliver QBRs and executive updates
  • Research new healthcare and pharma opportunities and unmet needs
  • Collaborate to win new leads, supporting prep and deal execution
  • Develop early-stage concepts, positioning, and pitch materials
  • Monitor Track client news and industry signals

Requirements

  • 5–7+ years of experience in client-facing roles managing complex, strategic accounts
  • Proven experience owning or contributing to revenue targets
  • Experience with renewals, expansions, and upsells (sales experience a plus)
  • Strong program or project management experience
  • Ability to manage multiple priorities and stakeholders simultaneously
  • Proficiency with Salesforce
  • We highly prefer someone with experience in pharma, healthcare, or life sciences
Benefits
  • Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
  • Career Growth: Develop within the company and help shape our growth strategy.
  • Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
  • Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
  • Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
  • Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementaccount growth strategiesissue resolutioncontract executioninvoicingsales processproposal developmentstakeholder managementrenewalsupsells
Soft Skills
client relationship managementcommunicationorganizational skillsleadershipcollaborationproblem-solvingstrategic thinkingmulti-taskingattention to detailadaptability