Thrive Global

Customer Success Manager

• Own a portfolio of 3 - 5 large enterprise customers and manage these relationships as they move through all phases of the customer lifecycle.
• Consult and guide customers to ensure that Thrive solutions are successfully adopted and optimized within the customer's business over time.
• Partner closely with the sales team to close expansion opportunities and renewals.
• Analyze customer data and seek opportunities to showcase value realized from the Thrive solutions, including through regular business reviews with the customer.
• Create “raving fans” and highlight each customer’s success internally and externally as permitted.
• Represent the “voice of the customer” and share key insights to ensure that each customer is successful.
• Work cross-functionally with Product Management to ensure that customer requirements and product feedback are captured.
• Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc.
• Bring best practices and new ideas for how to deliver and drive adoption of Thrive’s solutions at scale.

Principal Customer Success Manager

Account Executive

• Own the overall health, success, and growth of Thrive’s strategic enterprise accounts.
• Serve as a trusted strategic advisor to senior account stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
• Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to business priorities and workforce needs of enterprise customers.
• Act as the primary escalation point for complex issues, ensuring swift resolution and preservation of trust.
• Lead a dedicated account pod, providing direction, coaching, and prioritization across program and delivery functions.
• Partner closely with the Program Manager to ensure flawless execution, operational rigor, and alignment between strategy and delivery.
• Oversee major program milestones, enterprise-scale campaigns, and outcome-driven Business Reviews.
• Act as the voice of the customer partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy.

Strategic Account Director

Backend Engineer

• As a backend/Full-stack Software engineer, you'll be working as part of a close-knit product engineering team to own, build, and deliver features that drive real user impact.
• Build services that matter - Own, design and ship microservices that power new features and improve the solutions that help bring meaningful health & wellbeing improvements to our users.
• Own what you build - Partner with platform teams to deploy, monitor, operate and troubleshoot your code in production—you'll have real ownership from commit to customer.
• Shape the product - Work directly with product, design, and data teams throughout the entire lifecycle—your technical perspective will influence what we build and how we build it.
• Level up the team - Actively improve how we work through peer reviews, design sessions, incident response, and mentoring—be part of building something bigger than any single feature.

Senior Software Engineer, Product – Backend/Fullstack

Senior Software Engineer – Product, Backend/Fullstack

• Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
• Forecasts renewals and expansion in partnership with Sales, with support as needed
• Manages timelines, risks, and customer readiness for launches and ongoing programs
• Leads executive-facing QBRs for assigned accounts
• Partners cross-functionally to deliver adoption, engagement, and value realization
• Represents the voice of the customer and escalates risks appropriately
• Contributes to CS playbooks, best practices, and process improvements

• Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
• Forecasts renewals and expansion in partnership with Sales, with support as needed
• Manages timelines, risks, and customer readiness for launches and ongoing programs
• Leads executive-facing QBRs for assigned accounts
• Partners cross-functionally to deliver adoption, engagement, and value realization
• Represents the voice of the customer and escalates risks appropriately
• Contributes to CS playbooks, best practices, and process improvements
• Owns the most complex, high-revenue, or strategically critical accounts
• Drives executive alignment across large, multi-stakeholder customer organizations
• Anticipates and mitigates risk before it impacts retention or expansion
• Serves as a strategic thought partner to customers, not just an execution lead
• Drives internal alignment across Sales, Product, Marketing, and Leadership for priority accounts
• Proactively identifies patterns and influences CS strategy, playbooks, and operating model

Principal Customer Success Manager

Strategic Account Director

Senior Software Engineer, Product – Backend/Fullstack

Senior Software Engineer – Product, Backend/Fullstack

Customer Success Manager

Senior Customer Success Manager