Own the overall health, success, and growth of Thrive’s strategic enterprise accounts.
Serve as a trusted strategic advisor to senior account stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to business priorities and workforce needs of enterprise customers.
Act as the primary escalation point for complex issues, ensuring swift resolution and preservation of trust.
Lead a dedicated account pod, providing direction, coaching, and prioritization across program and delivery functions.
Partner closely with the Program Manager to ensure flawless execution, operational rigor, and alignment between strategy and delivery.
Oversee major program milestones, enterprise-scale campaigns, and outcome-driven Business Reviews.
Act as the voice of the customer partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy.

Requirements

8–10+ years of experience in customer success, account management, partnerships, consulting, or related client-facing roles within SaaS, technology, or enterprise environments.
Proven experience owning and growing large, complex, global enterprise accounts.
Prior experience in a player / coach or pod-leadership model, managing both direct reports and indirect teams.
Strong background in program strategy or large-scale employee engagement initiatives.
Demonstrated ability to build trusted relationships with senior executives and influence across matrixed organizations.
Exceptional written and verbal communication skills; highly skilled in executive-ready storytelling and presentations.
Strong project management and prioritization skills, with the ability to balance long-term strategy and day-to-day execution.
Comfort working cross-functionally with Sales, Marketing, Content, Product and Engineering teams.
Willingness to travel for key stakeholder meetings and strategic moments, as needed.

Benefits

Medical, dental, and vision coverage plus a 401(k) program with company match.
Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

customer successaccount managementpartnershipsconsultingprogram strategyemployee engagementproject managementexecutive storytellingpresentation skills

Soft skills

relationship buildinginfluencecommunicationcoachingprioritizationcross-functional collaboration