Thrive Communities

Customer Support

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
• Provide timely and professional solutions based service.
• Assist with service inquiries, account questions, scheduling, general needs.
• Deliver a good customer experience through clear and transparent communication.
• Coordinate and track service requests from start to finish.
• Schedule appointments, update residents and property teams.
• Ensure timely follow up by liaising with internal departments and service suppliers.
• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Participate in team meetings, training and professional development opportunities.

Support Service Specialist