Support Service Specialist

Thrive Communities

Remote Support Services Specialist providing professional support to residents and property teams for Thrive Communities. Coordinating service requests and ensuring timely follow-up for resident satisfaction.

Posted 6/27/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $28 - $35 per hourWebsite

About the role

Key responsibilities & impact

Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
Provide timely and professional solutions based service.
Assist with service inquiries, account questions, scheduling, general needs.
Deliver a good customer experience through clear and transparent communication.
Coordinate and track service requests from start to finish.
Schedule appointments, update residents and property teams.
Ensure timely follow up by liaising with internal departments and service suppliers.
Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
Participate in team meetings, training and professional development opportunities.

Requirements

What you’ll need

GED or high school diploma or equivalent.
Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Strong organizational and multi-tasking skills.
Attention to detail and a devotion to accuracy.
Experience with Microsoft Office Suite, Google Workspace and web based business applications.
A good high speed internet connection and a dedicated work area.
Independent, self-starting, and able to connect with a distant team.

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k) business match retirement plan
Vacations & Time Off
EAP, Employee Assistance Program
Professional Development Reimbursement
Opportunities for training and career advancement at all times.
Staff health & wellness services
Collaborative and inclusive work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceAdministrative SupportSchedulingRecord KeepingTime ManagementAttention to DetailMulti-tasking

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsSelf-starterTeam Collaboration

Certifications

GEDHigh School Diploma