AMS Consultant

Threelink

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide ongoing functional support for Workday HCM, Payroll, Absence, Time Tracking, and Financials across multiple client environments, including troubleshooting, configuration changes, and issue resolution.
  • Serve as a go-to resource for clients on Workday functionality, helping them understand system capabilities, navigate business process configurations, and adopt best practices.
  • Manage day-to-day service delivery for assigned client accounts, ensuring work is completed within agreed service levels and client expectations are met.
  • Investigate and resolve production issues by performing root cause analysis, testing configuration updates, and coordinating with internal teams as needed.
  • Support Workday release management by reviewing tenant updates, assessing the impact on client configurations, and recommending adjustments.
  • Create and maintain documentation, job aids, and reporting to improve client self-sufficiency and operational visibility.
  • Mentor junior consultants and contribute to team knowledge sharing, helping build collective expertise across Workday modules.
  • Communicate proactively with clients and stakeholders, providing clear status updates, managing expectations, and recommending enhancements to improve their Workday experience.

Requirements

  • 4+ years of experience supporting Workday in a post-go-live, managed services, or consulting capacity
  • Strong functional knowledge of one or more of the following Workday modules: Core HCM, Payroll, Absence Management, Time Tracking, Benefits, or Core Financials
  • Demonstrated ability to configure and troubleshoot Workday business processes, security, calculated fields, and condition rules
  • Experience working directly with clients to gather requirements, explain system behavior, and recommend solutions
  • Strong problem-solving and analytical skills with the ability to work through complex, cross-module issues
  • Active Workday certification(s) in Payroll, Absence, Time Tracking, Core HCM, Benefits, or Core Financials (preferred)
  • Experience with Workday reporting, calculated fields, and dashboards to support operational decision-making (preferred)
  • Prior experience in a consulting firm, managed services organization, or Workday partner environment (preferred)
  • Familiarity with Workday release cycles, tenant management, and SaaS operational best practices (preferred)
  • Ability to manage multiple client priorities simultaneously and deliver high-quality work on time in a fast-paced setting (preferred)
Benefits
  • Performance-based bonuses
  • Commission (when applicable)
  • Other incentive opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workday HCMPayrollAbsence ManagementTime TrackingCore Financialsconfigurationtroubleshootingreportingcalculated fieldsbusiness processes
Soft Skills
problem-solvinganalytical skillscommunicationmentoringclient managementexpectation managementteam collaborationknowledge sharingtime managementadaptability
Certifications
Workday PayrollWorkday AbsenceWorkday Time TrackingWorkday Core HCMWorkday BenefitsWorkday Core Financials