Three Wire Systems

Customer Care Representative

Three Wire Systems

full-time

Posted on:

Location Type: Office

Location: Bedford • Pennsylvania • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Responsible for answering, processing, and documenting all calls from customers and representatives
  • Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points
  • Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues, and fulfilling customer requests
  • Triages customer needs to include verification of demographics and appointment inquires
  • Ability to navigate the needs of individuals on a case-by-case basis
  • Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
  • Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
  • Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
  • Accurately documents all call information in case management system according to standard operating procedures
  • Any other duties as assigned

Requirements

  • High School Diploma or higher
  • 1-3 years: Call center or scheduling experience
  • Excellent customer service skills
  • Ability to navigate a computer and use multiple monitors
  • Ability to utilize email and chat functionalities
  • Strong interpersonal, written, and verbal skills
  • Excellent telephone etiquette and friendly demeanor
  • Detail oriented
  • Proficient in Microsoft Office Suite
  • Amiable personality with team player attitude
  • Ability to effectively handle challenging or difficult callers
Benefits
  • Must be within 90 minutes driving distance to Bedford, PA
  • Typical Office and/or Call Center (Professional) setting
  • Equal opportunity employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
call center experiencescheduling experiencecase management technologyMicrosoft Office Suitedocumentation skills
Soft skills
customer service skillsinterpersonal skillswritten communication skillsverbal communication skillstelephone etiquettedetail orientedteam playerability to handle difficult callers
Certifications
High School Diploma