Three Wire Systems

Customer Support

• Responsible for answering, processing, and documenting all calls from customers and representatives
• Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points
• Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues, and fulfilling customer requests
• Triages customer needs to include verification of demographics and appointment inquires
• Ability to navigate the needs of individuals on a case-by-case basis
• Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
• Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
• Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
• Accurately documents all call information in case management system according to standard operating procedures
• Any other duties as assigned

Customer Care Representative