ThoughtSpot

Customer Success Manager

• Lead and grow a team of CSMs focused on adoption, retention, and expansion.
• Define success metrics, manage performance, and support career development.
• Drive NRR through proactive value realization and expansion strategies.
• Partner with Sales to co-develop account strategies and surface growth opportunities.
• Own team KPIs and lead regular inspection rhythms to track performance.
• Align closely with Product, Sales, and Support to represent the voice of the customer.
• Guide the team through complex issues, customer risks, and escalations.

Manager, Customer Success