ThoughtSpot

Customer Success Manager

• Lead and grow a team of CSMs focused on adoption, retention, and expansion.
• Define success metrics, manage performance, and support career development.
• Drive NRR through proactive value realization and expansion strategies.
• Partner with Sales to co-develop account strategies and surface growth opportunities.
• Own team KPIs and lead regular inspection rhythms to track performance.
• Align closely with Product, Sales, and Support to represent the voice of the customer.
• Guide the team through complex issues, customer risks, and escalations.

Manager, Customer Success

Financial Planning and Analysis

• Develop and maintain advanced 3-statement financial models (income statement, balance sheet, and cash flow) to support company-wide multi-year planning, scenario analysis, and strategic decision-making.
• Build and refine integrated financial models for ARR, ACV, and Renewals, leveraging sales capacity planning and other key SaaS metrics to project business performance and optimize growth.
• Lead the development and continuous refinement of cash flow forecasts, providing actionable insights to support strategic decision-making and effective management of the company’s short-term and long-term cash position.
• Prepare monthly and quarterly reporting packages for leadership, highlighting trends, risks, and opportunities.
• Support board-level materials, investor updates, and key internal reporting.
• Track SaaS KPIs (ARR, churn, pipeline health, CAC, payback periods, margin trends, etc.) and deliver actionable insights.
• Collaborate with Finance, Sales, Marketing, Product, Revenue Operations, and department leaders to align budgets, forecasts, and strategic initiatives, ensuring efficient resource allocation and operational efficiency.
• Participate in annual planning cycles, quarterly re-forecasts, and ongoing business reviews. Help evaluate strategic initiatives such as new product launches, pricing decisions, market expansion, and vendor negotiations.
• Identify opportunities to improve financial processes, automate reporting, and streamline data flows.

Manager, Customer Success

Senior Financial Analyst